Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
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SHANLEIGH CHIEF

Winnipeg,MB

Summary

Dedicated Associate with experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Looking to expand my career abilities by taking on a new role to gain new and valuable skills, with the goal of furthering my personal career development for the future.

Overview

14
14
years of professional experience

Work History

Associate

Royal Bank of Canada, RBC
05.2022 - Current
  • Assist multiple Financial Planners in the areas of; addressing client concerns and inquiries, assisting clients with personal banking transactions- such as investment and mortgage renewals, online banking, and everyday banking questions or concerns.
  • Keep client satisfaction top of mind by resolving complex issues and providing exceptional service at all times.
  • Collaboration with colleagues to share best practices related to daily work routines and time management.
  • Educate clients on the different banking channels such as mobile and online banking.


Personal Banking Advisor

Royal Bank of Canada, RBC
01.2019 - 05.2022
  • Conducted regular financial reviews with clients, recommending adjustments as needed to support changing life circumstances or market conditions.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, adjusting client strategies accordingly.
  • Built strong relationships with clients by personalizing advice and options tailored to their personal goals and lifestyles.
  • Enhanced the client experience by proactively addressing concerns and resolving issues in a timely manner.
  • Trained in the area of Client Service Representative on the front line, assisting clients with everyday banking transactions and appointment bookings.

Call Center Representative

Royal Bank of Canada, RBC
04.2018 - 10.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Trained in utilizing multiple different application systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Delivered an exceptional client experience by leveraging my knowledge of products and services to better serve and educate the client.

Retail Sales Associate & Coordinator

Winners TJX
03.2010 - 03.2018
  • Trained to efficiently and effectively work in all areas of the establishment.
  • Assist customers at the front line with purchases, returns, inquiries or concerns.
  • Cash office- entailed preparing the daily deposit and coin order, balancing register floats, ensuring all paperwork is completed correctly and without errors.
  • Member of Health and Safety Committee.
  • Experience with training newly hired associates in various areas of the store such as: Cashier/Customer Service, jewelry consultant, fitting room, and cash office.

Education

Bachelor of Arts - Criminal Justice

University of Winnipeg
Winnipeg, MB
06.2016

High School Diploma -

College Sturgeon Heights Collegiate
Winnipeg, MB
06.2010

Skills

  • Client experience
  • Time management
  • Attention to detail
  • Problem solving
  • Communication
  • Critical thinking
  • Teamwork- Works well with others
  • Adaptability

Accomplishments

  • Attained a Black Belt in Taekwondo
  • Member of the Golden Key International Honours Society
  • On Deans Honour List "Student of Highest Distinction" throughout 4 years of study at the University of Winnipeg

References

REFERENCES AVAILABLE UPON REQUEST

Languages

English
Native or Bilingual

Timeline

Associate

Royal Bank of Canada, RBC
05.2022 - Current

Personal Banking Advisor

Royal Bank of Canada, RBC
01.2019 - 05.2022

Call Center Representative

Royal Bank of Canada, RBC
04.2018 - 10.2018

Retail Sales Associate & Coordinator

Winners TJX
03.2010 - 03.2018

Bachelor of Arts - Criminal Justice

University of Winnipeg

High School Diploma -

College Sturgeon Heights Collegiate

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SHANLEIGH CHIEF