Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanker Ojha

Windsor,ON

Summary

Dynamic Customer Service Representative with a proven track record at Jewish General Hospital, excelling in conflict resolution and process improvement. Successfully streamlined customer service operations, enhancing satisfaction and loyalty. Skilled in product knowledge and order management, I consistently deliver exceptional service while maintaining professionalism in high-pressure situations.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Jewish General Hospital
Montreal, Quebec
06.2020 - 06.2021
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Implemented innovative methods for streamlining the customer service process.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Master of Science - Bioresource Engineering

McGill University
Montreal, None
04-2021

Skills

  • Customer service
  • Conflict resolution
  • Process improvement
  • Product knowledge
  • Order management
  • Customer relationship management

Languages

English
Professional
Hindi
Professional

Timeline

Customer Service Representative

Jewish General Hospital
06.2020 - 06.2021

Master of Science - Bioresource Engineering

McGill University

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Shanker Ojha