Shanker Ojha
Windsor,ON
Summary
Dynamic Customer Service Representative with a proven track record at Jewish General Hospital, excelling in conflict resolution and process improvement. Successfully streamlined customer service operations, enhancing satisfaction and loyalty. Skilled in product knowledge and order management, I consistently deliver exceptional service while maintaining professionalism in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Jewish General Hospital
Montreal, Quebec
06.2020 - 06.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Implemented innovative methods for streamlining the customer service process.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Master of Science - Bioresource Engineering
McGill University
Montreal, None04-2021
Skills
- Customer service
- Conflict resolution
- Process improvement
- Product knowledge
- Order management
- Customer relationship management
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Representative
Jewish General Hospital
06.2020 - 06.2021
Master of Science - Bioresource Engineering
McGill University