Summary
Overview
Work History
Education
Skills
Timeline
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Shaniya M

Emeryville

Summary

Dynamic sales associate with proven success at Goodwill, consistently exceeding sales targets through exceptional customer service and product knowledge. Skilled in cash handling and inventory management, I excel in teamwork and problem-solving, fostering customer loyalty and driving revenue growth. Reliable and punctual, I thrive in fast-paced environments. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

6
6
years of professional experience

Work History

Sales Associate

Goodwill
07.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Cashier

Zaxbys
01.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.

Cashier

KFC Restaurant
02.2020 - 06.2021
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Alfred Beach High School
Savannah

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Reliable and punctual
  • Excellent people skills
  • Problem-solving

Timeline

Sales Associate

Goodwill
07.2025 - Current

Cashier

Zaxbys
01.2022 - 04.2023

Cashier

KFC Restaurant
02.2020 - 06.2021

Alfred Beach High School

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Shaniya M