Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanita Soto/Wilson

Fresno,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Lead Manager

Parts Authority
10.2023 - Current
  • Led team to optimize workflow and improve operational efficiency.
  • Coordinated cross-departmental projects to enhance communication and collaboration.
  • Developed training programs for new staff, increasing onboarding effectiveness.
  • Analyzed performance metrics to identify areas for improvement and implementation strategies.
  • Facilitated regular team meetings to ensure alignment on goals and priorities.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Answer phones
  • Assist with customers
  • Trained new staff on operational protocols and best practices for efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Facilitated regular team meetings to discuss progress, challenges, and strategic initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.

Dental Office Receptionist

Dentil Clinic
02.2020 - 04.2022
  • Managed appointment scheduling to optimize patient flow and reduce wait times.
  • Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
  • Maintained accurate patient records using dental practice management software.
  • Coordinated communication between patients and dental staff to enhance service delivery.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Assisted patients with insurance verification, ensuring accurate processing of claims and coverage details.
  • Managed appointment scheduling using dental software, optimizing patient flow and reducing wait times.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled multi-line phone system, directing calls to appropriate personnel efficiently.

Administrative Assistant/ Secretary

Notary Nation
01.2018 - 06.2021
  • W0rk from Home
  • Managed scheduling and calendar appointments for executives, prioritizing tasks to optimize time management.
  • Coordinated daily office operations, ensuring efficient workflow and communication among team members.
  • Prepared and organized documents for meetings, enhancing information accessibility and decision-making processes.
  • Assisted in maintaining office supplies inventory, streamlining procurement procedures and reducing costs.
  • Handled incoming communications, directing inquiries to appropriate departments for timely resolution of issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Bartender

Ewells Place
01.2018 - 03.2020
  • Costumer service
  • Collaborated with team members to manage high-volume service during busy shifts.
  • Engaged with customers to provide personalized recommendations and promote specials.
  • Prepared and served a variety of cocktails and beverages efficiently.
  • Updated daily logs, computer tracking systems and other relevant documentation.
  • Processed orders on a computerized point of sale system.
  • Adhered to state laws regarding alcoholic beverage service.
  • Cleaned, mopped and vacuumed the bar area.
  • Greeted guests in a timely and professional manner.
  • Served each guest courteously, quickly and efficiently. Key holder open close store
  • Closed register and prepared cashier report.
  • Maintained cleanliness and organization of bar area to ensure optimal customer experience.
  • Mixed and served beverages according to standard recipes, ensuring consistent quality and taste.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.

Genetic Tester

Envision
01.2019 - 12.2019
  • Executed test cases for software applications, ensuring functionality and performance met specifications.
  • Collaborated with development teams to identify defects and suggest improvements in application design.
  • Conducted regression testing to validate fixes and enhancements across multiple software releases.
  • Documented test results and maintained up-to-date records for quality assurance processes.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
  • Followed safety protocols while handling hazardous materials.
  • Operated and maintained testing equipment.

Server

Applebees
03.2016 - 05.2018
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Executed quality assurance practices to ensure positive customer dining experiences.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Up-sold alcoholic beverages, appetizers and desserts.
  • Ensured all food was prepared on-time and according to specifications.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Answered telephones and completed financial transactions for other team members.
  • Monitored cash intake and deposits, ensuring 100% accuracy.
  • Processed customer orders efficiently using point-of-sale systems.
  • Provided exceptional customer service to enhance guest dining experiences.

Receptionist

H & R Block
01.2017 - 04.2017
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered telephone inquiries from clients, vendors and the public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Corresponded with clients through email, telephone or postal mail.
  • Managed front desk operations, ensuring a welcoming environment for clients and visitors.
  • Scheduled appointments and coordinated client consultations to optimize workflow efficiency.
  • Utilized office software to manage client records and streamline administrative tasks effectively.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Cocktail Server

Casa Corona
08.2013 - 01.2016
  • Served alcoholic and non-alcoholic beverages in a bar environment.
  • Anticipated guest needs and provided proactive service.
  • Assisted with bartending duties during high-volume shifts.
  • Communicated with guests to record orders and assess needs.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • 10 years retail experience.
  • Offered enthusiastic and personable service to all customers.
  • Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.

Cashier

Me Ne Eds
09.2009 - 02.2012
  • Checked drawer to ensure adequate cash and coin for transactions.
  • Processed payments by check, cash, debit and credit and maintained accurate drawers.
  • Created and maintained cash reports at end of each shift.
  • Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Trained 3 new sales associates each quarter.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Engaged with customers in a sincere and friendly manner.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Caregiver

Unyeway
07.2010 - 10.2011
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care. 
  • Supervised daily activities and provided assistance when needed.
  • Changed dressings, bandages and binders, as instructed, to maintain proper healing and sanitary measures.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Provided quality care for mentally disabled patients.
  • Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.
  • Wrote and developed FBAs and PBIPs for each student. 

Cashier

Sea World
09.2009 - 03.2010
  • Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions. 
  • Restocked and fronted checkout merchandise to increase sales.
  • Welcomed and greeted 100 customers daily. 
  • Engaged customers warmly and provided immediate and dedicated assistance. 
  • Checked drawer to ensure adequate cash and coin for transactions. 
  • Actively pursued personal learning and development opportunities.
  • Worked with the management team to implement the proper division of responsibilities.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Responded to customer questions and requests in a prompt and efficient manner.

Ticket Taker

Savemart Center
04.2004 - 07.2006
  • Greeted and collected tickets of patrons at 100 events.
  • Assisted patrons with seating by giving directions and lighting their way while house lights were down.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Increased customer service ratings through personable service.

Education

Associate of Applied Science - Medical Administrative

Colorado Technical University
Colorado Springs, CO
05-2027

Associate of Science - Medica Admirative Assistant / Coding And Billing

Ultimate Medical Academy
Clearwater, FL
03-2022

High School Diploma -

Central High School
Fresno, CA
2004

Skills

  • Highly reliable
  • Fast learner
  • Positive attitude
  • Friendly demeanor
  • Customer service
  • Microsoft word POS
  • Operations management
  • Computer skills
  • Work Planning and Prioritization
  • Hiring and training
  • Task delegation
  • Shift scheduling
  • Administration and reporting
  • Problem-solving abilities
  • Reliability

Timeline

Lead Manager

Parts Authority
10.2023 - Current

Dental Office Receptionist

Dentil Clinic
02.2020 - 04.2022

Genetic Tester

Envision
01.2019 - 12.2019

Administrative Assistant/ Secretary

Notary Nation
01.2018 - 06.2021

Bartender

Ewells Place
01.2018 - 03.2020

Receptionist

H & R Block
01.2017 - 04.2017

Server

Applebees
03.2016 - 05.2018

Cocktail Server

Casa Corona
08.2013 - 01.2016

Caregiver

Unyeway
07.2010 - 10.2011

Cashier

Me Ne Eds
09.2009 - 02.2012

Cashier

Sea World
09.2009 - 03.2010

Ticket Taker

Savemart Center
04.2004 - 07.2006

Associate of Applied Science - Medical Administrative

Colorado Technical University

Associate of Science - Medica Admirative Assistant / Coding And Billing

Ultimate Medical Academy

High School Diploma -

Central High School

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