Shanisse Jackson
Mississauga
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
05.2020 - Current
- Handling customer inquiries and suggestions courteously and professionally by sharing product knowledge and providing best in class customer experience.
- Assisting with stock replenishment while maintaining Customer Ready Standards.
- Job rotational duties including repetitive lifting of cases varying in size and weight, processing up to 200 customer transactions daily and assisting with customer complaints while actively listening to and aiding customers with any concerns while leaving positive lasting impressions.
SALES ASSOCIATE •
FOREVER 21
09.2018 - 09.2019
- Greeting and helping customers while informing them on in-store sales/promotions.
- Maintaining a neat sales floor appearance.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within a deadline.
Summer Camp Leader
City Of Mississauga
06.2017 - 09.2019
- Designed, organized and set up learning and recreational activities for up to 15 campers between the ages of 4-14.
- Supervised campers while participating in planned activities.
- Created or modified activities according to age and skill set.
Cashier/CSR
City Of Mississauga
09.2016 - 06.2018
- Processed and received payments for customer transactions, including program registrations, transfers and withdrawals.
- Answered in-person and over-the-phone customer inquiries about programs and swim times, while adhering to protocols and customer relations.
- Ensured excellent customer experience by greeting and maintaining friendly relationships, while addressing issues and presenting prompt resolutions.
Education
Bachelor of Arts - Law And Society
York University
09.2024
High School Diploma -
St.Martin Catholic Secondary School
06.2018
Skills
- Retail Sales Customer Service/Relations
- Filing and Processing Paperwork
- Computer Literate
- Oral and Written Communication
- Critical- Thinking
- Conflict Resolution
- Time and Task Management
- Resourceful
- Account Updating
Certification
- Pickles Customer Service
- Smart Serve
Timeline
Customer Service Representative
LCBO
05.2020 - Current
SALES ASSOCIATE •
FOREVER 21
09.2018 - 09.2019
Summer Camp Leader
City Of Mississauga
06.2017 - 09.2019
Cashier/CSR
City Of Mississauga
09.2016 - 06.2018
Bachelor of Arts - Law And Society
York University
High School Diploma -
St.Martin Catholic Secondary School
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