Shanise Opoku
Burlington,ON
Summary
A professional with 5 years of management experience that possesses strong leadership and analytical problem-solving skills with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, coaching, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Assistant Director of Operations
Skin Vitality Medical Clinic
01.2023 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored and coordinated workflows to optimize resources.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Assistant Director of Operations
Skin Vitality Medical Clinic
01.2023 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored and coordinated workflows to optimize resources.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Education
No Degree - Criminal Justice
National American University
High School Diploma -
Maranatha Christian Academy
Minter City, MSSkills
- Technical Proficiency
- Business processes and procedures
- Safe work methods
- Resolving Complaints
- Scheduling and coordinating
- Performance motivation
- Strategic Planning
- Payroll Preparation
- Customer Retention
- Administrative Management
- Customer Service Management
Timeline
Assistant Director of Operations
Skin Vitality Medical Clinic
01.2023 - Current
Assistant Director of Operations
Skin Vitality Medical Clinic
01.2023 - Current
No Degree - Criminal Justice
National American University
High School Diploma -
Maranatha Christian Academy
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