Shanise Opoku
Burlington,ON
Summary
A professional with 5 years of management experience that possesses strong leadership and analytical problem-solving skills with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, coaching, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Assistant Director of Operations
Skin Vitality Medical Clinic
2023.01 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored and coordinated workflows to optimize resources.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Assistant Director of Operations
Skin Vitality Medical Clinic
2023.01 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored and coordinated workflows to optimize resources.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Education
No Degree - Criminal Justice
National American University
High School Diploma -
Maranatha Christian Academy
Minter City, MSSkills
- Technical Proficiency
- Business processes and procedures
- Safe work methods
- Resolving Complaints
- Scheduling and coordinating
- Performance motivation
- Strategic Planning
- Payroll Preparation
- Customer Retention
- Administrative Management
- Customer Service Management
Timeline
Assistant Director of Operations
Skin Vitality Medical Clinic
2023.01 - Current
Assistant Director of Operations
Skin Vitality Medical Clinic
2023.01 - Current
No Degree - Criminal Justice
National American University
High School Diploma -
Maranatha Christian Academy
Similar Profiles
KANY YASSINKANY YASSIN
Medical Administrator at Skin Vitality Medical ClinicMedical Administrator at Skin Vitality Medical Clinic
Meera JollMeera Joll
Medical Administrator at Skin Vitality Medical ClinicMedical Administrator at Skin Vitality Medical Clinic
RUTH-ANN WILLIAMSRUTH-ANN WILLIAMS
Team Supervisor at Skin Vitality Medical ClinicTeam Supervisor at Skin Vitality Medical Clinic