Shanise Vernon
Amhertsburg,ON
Summary
Knowledgeable Customer Service Professional with experience in the administrative field. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Able to maintain ongoing customer satisfaction that contributes to overall company success.
Overview
16
16
years of professional experience
Work History
Laboratory Technician
Upper Canada Growers
04.2023 - Current
- Micro-propagating selected cultivars and varieties using the Aseptic Technique
- Maintain cleanliness and laboratory procedures for sterilization
Administrative Assistant
Marcel's Collision
03.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
Server/Bartender
Colchester Ride Estate Winery
09.2022 - 03.2023
- Provided exceptional service to high volume of daily customers
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Retail Sales Associate
Cannasavvy Cannabis Co.
02.2021 - 04.2022
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs
- Educated customers on effects, medical benefits and overall experience of using cannabis products
- Recommended merchandise to customers based on needs and preferences.
Retail Sales Associate
Amherstburg Cannabis Co
10.2020 - 01.2021
- Retail Cannabis sales
- Inventory management
- Cova POS systems
- Checking I.D in accordance with government laws.
Receptionist
Vibe Studio Tattoo
08.2014 - 09.2017
- Maintained timely communications with clients
- Booked appointments and consultations
- Answered and directed incoming calls using multi-line telephone system
- Updated and recorded customer or client information to maintain accounts
- Maintained daily calendars, set appointments with clients and planned daily office events
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Cashier
Walmart
10.2008 - 11.2011
- Served as a friendly, hardworking, and punctual employee
- Organized and stocked shelves
- Processed debit and credit card transactions.
Education
Office Administration-General -
St. Clair College
Windsor, ON04.2020
Skills
- Detail Oriented
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Strong Interpersonal Skills
- Microsoft Office Specialist Certified
- Administrative and Office Support
Languages
English
Full Professional
Timeline
Laboratory Technician
Upper Canada Growers
04.2023 - Current
Server/Bartender
Colchester Ride Estate Winery
09.2022 - 03.2023
Administrative Assistant
Marcel's Collision
03.2022 - 04.2023
Retail Sales Associate
Cannasavvy Cannabis Co.
02.2021 - 04.2022
Retail Sales Associate
Amherstburg Cannabis Co
10.2020 - 01.2021
Receptionist
Vibe Studio Tattoo
08.2014 - 09.2017
Cashier
Walmart
10.2008 - 11.2011
Office Administration-General -
St. Clair College
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