SHANIQUE HENRY
Mississauga
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully accomplish my goals. I am a dependable individual who values team work and good leadership skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Cashier
Sunrise Caribbean Restaurant
06.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Intouch CX
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
IBEX Global
06.2022 - 02.2023
- Responded to telephone inquires and complaints following standard operation procedures
- Assisted customers with product selection by providing detailed information about available products and services
- Logged details of customer service calls in computer system following the correct protocol
- Processed orders and detailed transaction information customers
- Followed up with customers regarding product functionality and overall satisfaction
- Aiding team members in need of assistance
- Assisting team manager with coaching sessions
- Assist clients with editing their job posts
- Respond to follow-up emails
- Assist with providing refunds
- Provide feedback and resolution to client's queries
- Demonstrated excellent communication skills both verbal and written, in order to effectively interact with customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Responsible for contacting clients in regards to their loan payments
- Respond to follow up emails regarding loan payments
Customer Service Representative
Radius Global
05.2020 - 06.2022
Documentation Clerk / Secretary
Progressive Auto Clinic Services
01.2017 - 02.2019
- Provide extensions on loan payments
- File reports about updated payments and outstanding payments
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Created plans and communicated deadlines to complete vehicles on time
- Quickly and accurately answer customer questions, suggest effective solutions, and resolved issues to increase customer satisfaction by 35%
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Responding to customer requests for products, services and company information
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
No Degree - Housekeeping
Mongo Valley Training Institute
Jamaica 05-2021
High School Diploma -
Distinction College
01.2017
High School -
Marymount High
Highgate, St. Mary07.2011
Skills
- Customer service
- Active listening
- Time management
- Critical thinking
- Detailed Oriented
- Microsoft Suite
- Problem-solving
- Guest engagement
- Cash handling
- POS operation
Certification
- Security Officer Certification
- Housekeeping Certification
Languages
English
Full Professional
Timeline
Customer Service Representative
Intouch CX
07.2024 - 12.2024
Server/Cashier
Sunrise Caribbean Restaurant
06.2024 - 01.2025
Customer Service Representative
IBEX Global
06.2022 - 02.2023
Customer Service Representative
Radius Global
05.2020 - 06.2022
Documentation Clerk / Secretary
Progressive Auto Clinic Services
01.2017 - 02.2019
High School -
Marymount High
No Degree - Housekeeping
Mongo Valley Training Institute
High School Diploma -
Distinction College
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