Shanila Amber Usman

• Skilled at working independently and collaboratively in a team environment.
• Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
• Processed salary increases, promotions, bonuses and pay adjustments.
• Conducted employee relations investigations into safety complaints, allegations of harassment and civil rights issues.
• Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Interviewed job applicants to obtain information on work history, education or job skills.

• Managed various training courses, developing training guide, documents and testing online courses.
• Presented and proposed new strategies to training logistic team
• Created cost estimates by compiling anticipated costs for Marketing training needs.
• Worked alongside external companies to deploy new training strategies.

• Research physical, social and economic factors related to the prospect.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted in development, negotiation and review of terms and conditions of contracts that enhanced economic growth.
• Reach out to prospect who received fundings and grants and promoted incentive plans provided by the government to open a business in North America.

• Adapted analytical skills to research projects using excel/Microsoft Office.
• Maintain employee-related records, drafting contracts, employment letters
• Answering basic payroll, and benefit inquiries (experience with ADP, workaday, Google drive).
• Coordinate the onboarding session and provide onsite support to new hires.
• Use case management system (ServiceNow) to manage request.

1 year experience of establishing claim files. Modified, updated and processed existing claims to reflect changes in beneficiary, amount of coverage and type of insurance.

• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.