Shanika williams
Long Beach
Summary
Dynamic professional with extensive experience at UPS, excelling in customer relations and staff training. Proven track record in managing high-value packages and optimizing workflows. Skilled in analytical thinking and proficient in documentation management, ensuring quality assurance and effective problem-solving. Committed to fostering teamwork and achieving operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ON ROAD SPEACIALIST
UPS
12.2022 - Current
SUPERVISE AND MANAGE A WORKGROUP OF DRIVERS ENSURING THEY FOLLOW SAFETY RULES, MEET PRODUCTIVITY PERFORM DAILY TASKS. THE ROLE INCLUDES TRAINING NEW AND EXISTIND DRIVERS ON PROCEDURES, SAFETY AND JOB RESPONSIBILITIES.ENSURING EFFCIENT WORKFLOW :MANAGING RESOURCES, ORGANIZING TASK. ALSO COMMUNICATION BRIDGE BETWEEN MANAGEMENT, DRIVERS AND SOMETIMES CUSTOMERS RESOLVING ISSUES AND TRACKING PERFORMANCE, AND MAINTAIN STANDARDS
PTPCS
UPS
02.2018 - 10.2022
- Dispatch
- answer phones,
- used esc , word, PowerPoints,
- helper coordinator
- CUSTOMER SERVICE
- TEAM PLAYER ALL AROUND
High Value Supervisor
UPS
11.2017 - 02.2018
- Over look the high value packages
- assign them to drivers
- get signatures from driver
- disperse the packages to the correct centers
Education
No Degree - Business
Long Beach City College
Long Beach, CAHigh School Diploma -
POLY HIGH SCHOOL
Long Beach, CA06-2008
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Proficient in [software]
- Complex Problem-solving
- Staff training and development
- Goal setting
Certification
- INTERGRAD
- MDST
Languages
English
Full Professional
Timeline
ON ROAD SPEACIALIST
UPS
12.2022 - Current
PTPCS
UPS
02.2018 - 10.2022
High Value Supervisor
UPS
11.2017 - 02.2018
No Degree - Business
Long Beach City College
High School Diploma -
POLY HIGH SCHOOL