Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shanika Dight

Toronto

Summary

  • Currently enrolled in social service worker program with an interest in child and youth development and community support
  • Experience in customer service roles, established excellent communication and conflict resolution skills.
  • Knowledge of social service systems, ethics and anti oppressive practices through current academic courses
  • Committed to ongoing learning and professional growth
  • Volunteer background working with children in community programs, demonstrating patience and ability to build trust in youth

Overview

5
5
years of professional experience

Work History

Reservation Agent

360 restaurant
11.2022 - Current
  • Answer reservation phone line, assist with inquiries and process reservation requests
  • Greet, confirm reservation and check in guests
  • Prepare and process special request forms, cake forms, group/vip contracts
  • Escort guest to assigned tables

Camp Leader

Warden Woods Community Centre
06.2020 - 09.2020
  • Supervised and engaged with children ages 6-10 in daily recreational, educational and creative activities
  • Plan and organize activities and team building exercises for youth ages 6-10
  • Enforce and follow all safety protocols associated with camp program
  • Resolved conflicts and encouraged positive interactions using active listening and problem solving techniques

Education

Social service worker -

Centennial College
Toronto, ON

Skills

  • Team collaboration
  • Active listening
  • Conflict resolution
  • Efficient under pressure
  • Self-awareness

Timeline

Reservation Agent

360 restaurant
11.2022 - Current

Camp Leader

Warden Woods Community Centre
06.2020 - 09.2020

Social service worker -

Centennial College

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Shanika Dight