Shanika Dight
Toronto
Summary
- Currently enrolled in social service worker program with an interest in child and youth development and community support
- Experience in customer service roles, established excellent communication and conflict resolution skills.
- Knowledge of social service systems, ethics and anti oppressive practices through current academic courses
- Committed to ongoing learning and professional growth
- Volunteer background working with children in community programs, demonstrating patience and ability to build trust in youth
Overview
5
5
years of professional experience
Work History
Reservation Agent
360 restaurant
11.2022 - Current
- Answer reservation phone line, assist with inquiries and process reservation requests
- Greet, confirm reservation and check in guests
- Prepare and process special request forms, cake forms, group/vip contracts
- Escort guest to assigned tables
Camp Leader
Warden Woods Community Centre
06.2020 - 09.2020
- Supervised and engaged with children ages 6-10 in daily recreational, educational and creative activities
- Plan and organize activities and team building exercises for youth ages 6-10
- Enforce and follow all safety protocols associated with camp program
- Resolved conflicts and encouraged positive interactions using active listening and problem solving techniques
Education
Social service worker -
Centennial College
Toronto, ONSkills
- Team collaboration
- Active listening
- Conflict resolution
- Efficient under pressure
- Self-awareness
Timeline
Reservation Agent
360 restaurant
11.2022 - Current
Camp Leader
Warden Woods Community Centre
06.2020 - 09.2020
Social service worker -
Centennial College