Shanika Bryan
Summary
Proven leader and effective communicator, adept at strategic planning and problem-solving. Boosting client satisfaction significantly. Skilled in organization and customer service, consistently delivered high-quality, personalized experiences across diverse roles. Demonstrated creativity and critical thinking in high-volume settings, achieving notable efficiency improvements.
Overview
15
15
years of professional experience
Work History
Receptionist
Vivid Salon
11.2021 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized environment to give visitors a positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Junior Stylist
Jou Jou Hair Studio
03.2018 - 05.2019
- Welcome guest upon arrival and work one to one with clients to better understand their needs.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Service Coordinator
Melanie Lyne
09.2013 - 08.2015
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Handled approximately 100 outbound and inbound telephone calls per day during peak periods to communicate with customers and potential customers.
- Acquired continuous knowledge and skills through company training classes and development opportunities.
Waitress
Swiss Chalet Restaurant
04.2009 - 06.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, processed payment transactions and closed register at end of shift.
- Consistently demonstrated excellent conflict resolution skills to ensure customer satisfaction while maintaining company standards and adhering to all policies and procedures.
Education
Communications Certificate - 911 And Emergency
Seneca Collage
King, ON06-2016
Cosmetology Certification - Hairdressing And Barbering
Marca Collage
Brampton, ON06-2011
High School Diploma -
Rick Hansen Secondary School
Mississauga06-2009
Skills
- Organization
- Time Management
- Data Entry
- Scheduling
- Strategic Planning
- Teamwork
- Leadership
- Critical Thinking
- Communication
- Problem Solving
- Costumer service
- Creativity
Timeline
Receptionist
Vivid Salon
11.2021 - 03.2024
Junior Stylist
Jou Jou Hair Studio
03.2018 - 05.2019
Service Coordinator
Melanie Lyne
09.2013 - 08.2015
Waitress
Swiss Chalet Restaurant
04.2009 - 06.2012
Communications Certificate - 911 And Emergency
Seneca Collage
Cosmetology Certification - Hairdressing And Barbering
Marca Collage
High School Diploma -
Rick Hansen Secondary School
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