Shanika Beddewela
Markham,Canada
Summary
Dynamic administrative professional with a proven track record at Golden Corridor VC Expert Education Consultants Canada Inc., specializing in process improvement and client database management. Achieved a 20% reduction in processing time while significantly enhancing client satisfaction through effective communication and service delivery. Core competencies include analytical problem-solving, relationship building, and operational efficiency. Committed to driving continuous improvement in administrative processes.
Overview
14
14
years of professional experience
Work History
Administrator
Golden Corridor VC Expert Education Consultants Canada Inc.
02.2025 - Current
- Manage daily administrative operations, ensuring smooth workflow across departments by maintaining accurate records, scheduling appointments, and overseeing client communications
- Implement and optimize document management systems, which will result in a 20% reduction in processing time and increased data retrieval efficiency
- Develop and maintain client databases to track inquiries, applications, and service progress, ensuring 100% data accuracy and compliance with privacy regulations
- Provide exceptional customer service by responding to inquiries, resolving concerns, and guiding clients through the application and enrollment process, improving client satisfaction by 15%
- Coordinate with international students, educational institutions, and regulatory bodies to facilitate seamless admissions and visa application processes
- Maintain ongoing communication with clients to ensure timely updates and adherence to immigration and education policies
- Oversee scheduling of client consultations, information sessions, and webinars, ensuring 100% attendance tracking and follow-up
- Prepare and review high-volume application packages, ensuring compliance with immigration, academic, and regulatory requirements
- Utilize CRM software to track and analyze client data, generating detailed performance reports for senior management to improve decision-making
Sales Consultant
The Brick
Markham, Ontario
02.2024 - 02.2025
- Engaged professionally with potential customers, understanding their needs to provide tailored product recommendations
- Demonstrated in-depth knowledge of company products and services, clearly communicating features, benefits, and pricing to boost sales and achieve revenue goals
- Used various sales techniques, including consultative selling and relationship-building strategies, to build rapport with customers and guide them through purchasing
- Provided exceptional customer service by responding to inquiries, resolving issues, and addressing customer concerns via phone, email, or in-person interactions
- Demonstrated empathy and applied active listening skills to understand customers’ needs and concerns, building strong rapport and fostering lasting relationships
Administrative Manager
People’s Travels Private Limited
Kandy, Sri Lanka
01.2012 - 12.2023
- Company Overview: Subsidiary of People’s Bank
- Supervised projects, monitored timelines and milestones, ensuring timely and efficient completion
- Communicated with and supported cross-functional teams, enhancing daily operational efficiency
- Coordinated the planning and execution of special events, ensuring flawless operations and seamless experiences for attendees
- Drove continuous improvement efforts to reduce costs at all stages of travel planning, implementation, and accounting processes
- Supervised the preparation and dissemination of accurate and professional documentation, such as reports, meeting agendas, and presentation materials, ensuring clarity and attention to detail
- Oversaw all aspects of office administration, ensuring efficient coordination across departments, and maintaining compliance with organizational policies
- Managed admin budgeting and reporting, ensuring cost-effective operations
- Oversaw the accurate maintenance of records in both electronic and paper filing systems, ensuring data integrity through precise data entry and management in Excel and other platforms
- Supported the accounts payable function by timely submission of vendor invoices and reimbursements with adequate supporting details
- Supported monthly bank reconciliations by verifying transactions to maintain accuracy and accountability in financial records
- Facilitated recruitment processes by posting job openings, reviewing resumes, and coordinating interviews, ensuring an efficient and seamless hiring experience for candidates
- Conducted initial interviews with candidates to evaluate their qualifications, skills, and cultural fit, ensuring alignment with the role's requirements and the company's values
- Subsidiary of People’s Bank
- Developed a cross-training program that improved team adaptability, reducing workload bottlenecks and increasing efficiency by 30%
- Established a vendor performance review system, improving supplier reliability and reducing project delays by 25%
- Streamlined administrative processes by implementing an efficient filing system, reducing document retrieval time by 30%
- Produced high-quality presentations for board meetings and external conferences, receiving positive feedback from executives for clarity and professionalism
- Developed and nurtured strong cross-functional relationships, enhancing project coordination and fostering improved team collaboration
Assistant Manager – Administration
The Traveller Global Private Limited
Kurunegala, Sri Lanka
08.2011 - 01.2012
- Managed competing priorities effectively in a dynamic, fast-paced environment
- Engaged with customers to assess their needs and provided tailored service solutions
- Managed ad hoc and scheduled reporting, producing stakeholder data insights and updates
- Set clear expectations and goals for each admin team member to ensure alignment and accountability
- Designed and formatted presentations for internal and external meetings, ensuring clarity, accuracy, and content integrity
- Coordinated customer appointments, ensuring resource availability and confirming bookings via phone, email, or online scheduling systems
Education
Master of Science - Strategic Marketing
Cardiff Metropolitan University
Cardiff, United Kingdom11.2019
Bachelor of Science - Business Management
Cardiff Metropolitan University
Cardiff, United Kingdom07.2018
Master of Business Administration -
Cardiff Metropolitan University
Cardiff, United Kingdom03.2017
Higher National Diploma - Human Resource Management
Pearson BTEC
04.2015
Graduate Certificate - Global Business Management
Seneca Polytechnic College
MarkhamSkills
- Scheduling
- Calendar management
- Meeting coordination
- Travel coordination
- Professional correspondence
- Reporting and Documentation
- Stakeholder interaction
- Filing systems
- Document management
- Data entry
- Multitasking
- Time Management
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- QuickBooks Online
- CRM software
- SharePoint
- Process improvement
- Project management
- Resource optimization
- Bookkeeping
- Front desk support
- Problem solving
- Relationship building
- Decision-making
- Analytical skills
- Strategic thinking
- Negotiation
- Event planning
- Staff development
- Public speaking
- Team Leadership
- Client database management
- Office administration
- Event coordination
Featured Accomplishments
- Developed a cross-training program that improved team adaptability, reducing workload bottlenecks and increasing efficiency by 30%.
- Established a vendor performance review system, improving supplier reliability and reducing project delays by 25%.
- Streamlined administrative processes by implementing an efficient filing system, reducing document retrieval time by 30%.
- Produced high-quality presentations for board meetings and external conferences, receiving positive feedback from executives for clarity and professionalism.
- Developed and nurtured strong cross-functional relationships, enhancing project coordination and fostering improved team collaboration.
Timeline
Administrator
Golden Corridor VC Expert Education Consultants Canada Inc.
02.2025 - Current
Sales Consultant
The Brick
02.2024 - 02.2025
Administrative Manager
People’s Travels Private Limited
01.2012 - 12.2023
Assistant Manager – Administration
The Traveller Global Private Limited
08.2011 - 01.2012
Master of Science - Strategic Marketing
Cardiff Metropolitan University
Bachelor of Science - Business Management
Cardiff Metropolitan University
Master of Business Administration -
Cardiff Metropolitan University
Higher National Diploma - Human Resource Management
Pearson BTEC
Graduate Certificate - Global Business Management
Seneca Polytechnic College
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