Shanika Abeygoonawardena
Milton
Summary
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Account Manager
WSO2 LLC.
11.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Stay on top of accounts, ensure the timely and successful delivery of the solutions according to customer needs and objectives
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Liaise with cross-functional internal teams to improve the entire customer experience
- Developed customized account plans for clients to help them achieve their business goals.
- Identify/develop new business with existing clients and/or identify areas of improvement
- Identify up-sell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Lead Business Entrepreneur- Innovation
MAS Active Pvt. Ltd
09.2016 - 10.2020
- Opportunity analysis- Identifying the market gaps and new markets via primary and secondary sources
- Consumer analysis- Detecting problems faced by the end consumers, confirming the most important value propositions for consumers and co-creating new solutions for them
- Feasibility analysis- Feasibility checks for new products and new technologies
- Project management- Taking the lead for number of long-term innovation projects in the project pipeline and managing the project until commercialization
- Marketing- Innovative solutions that are ready for commercialization, are offered to the brands
- Responsible for innovation process training for new recruits
Financial Entrepreneur- Innovation
MAS Active Pvt. Ltd
09.2015 - 09.2016
- Financial management- Preparing and monitoring project budgets by coordinating with central finance for payments
- Project feasibility analysis- understand the required project investment and return on investment
- Short term projects management- scope for short-term opportunities and initiate projects that bring revenue within a year
Education
MASTER OF BUSINESS ADMINISTRATION - GLOBAL
University of Bedfordshire
01.2020
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE
University of Colombo
01.2015
DIPLOMA CERTIFICATE - BUSINESS
Australian College of Business & Technology
01.2011
Skills
- Customer relationship management
- Consumer analysis
- Project management
- Financial management
- Project feasibility analysis
- Business development
- Partnership development
Languages
Sinhalese
English
Key Trainings
- Sales and negotiation training, Sandler
- Innovation process training, 4inno
- Leading and managing for results, Stafford & Chan Training
- MAS Holdings Executive Development Program, MAS
- Intimo Advance Lean, MAS
Certification
Certified IAM sales professional by WSO2
Sales and negotiation training by Sandler
Innovation process training by 4inno
Leading and managing for results by Stafford & Chan Training
Timeline
Senior Account Manager
WSO2 LLC.
11.2020 - Current
Lead Business Entrepreneur- Innovation
MAS Active Pvt. Ltd
09.2016 - 10.2020
Financial Entrepreneur- Innovation
MAS Active Pvt. Ltd
09.2015 - 09.2016
BACHELOR OF BUSINESS ADMINISTRATION - FINANCE
University of Colombo
DIPLOMA CERTIFICATE - BUSINESS
Australian College of Business & Technology
MASTER OF BUSINESS ADMINISTRATION - GLOBAL
University of Bedfordshire
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