SHANIEL GREY
Toronto,Jamaica
Summary
A highly competent, motivated and enthusiastic individual with experience of working has part of team in a busy office environment. Well organize and proactive in providing timely, efficient and accurate support of office manager and work colleagues. I am deemed approachable, represented and able to establish good working relationship with a range of different people. Possessing and proven ability to generate innovative idea and solution to problems.
Overview
5
5
years of professional experience
Work History
Sales Representative
Teleperformance
Jamaica
04.2022 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Collections Agent
Turtle Creek Assets
Jamaica
07.2018 - 10.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Technical Support Representative
Teleporformance
Jamaica
06.2019 - 12.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Rep
Advanced Call Center Technologies LLC
Jamaica
08.2017 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate -
The Learner Center
01.2016
High School Diploma -
Harrison Memorial High School
01.2015
Skills
- Handling phone calls
- Files maintenance
- Records organization
- Letter/memo composition
- Good understanding director level responsibilities
- Ability to prioritize workload in a demanding team environment
- Experience & knowledge of Microsoft office
- PowerPoint
- Excel
- Ability to multi task and manage conflict demands
- Maintaining confidentiality
- Dynamic organizational skills
- Excellent team player
- Exceptional leadership qualities
- Ability to work on own initiative
- Capability of communicating effectively
Languages
English
Full Professional
English
Full Professional
Qualifications
High School Diploma
Relatedcapabilities
- Dynamic organizational skills
- Excellent team player
- Exceptional leadership qualities
- Ability to work on own initiative
- Capability of communicating effectively
Keyskillsandexpertise
- Handling phone calls
- Files maintenance
- Records organization
- Letter/memo composition
- Good understanding director level responsibilities
- Ability to prioritize workload in a demanding team environment
- Experience & knowledge of Microsoft office, PowerPoint, Excel
- Ability to multi task and manage conflict demands
- Maintaining confidentiality
Timeline
Sales Representative
Teleperformance
04.2022 - 12.2022
Technical Support Representative
Teleporformance
06.2019 - 12.2019
Collections Agent
Turtle Creek Assets
07.2018 - 10.2018
Customer Service Rep
Advanced Call Center Technologies LLC
08.2017 - 12.2017
Certificate -
The Learner Center
High School Diploma -
Harrison Memorial High School