SHANIEL HAMILTON
Toronto,Canada
Summary
Dedicated Social Service Worker / Community Support Worker With 4 years of frontline experience and lived experience providing patient and family assessments, case management, and treatment plan implementation. Proven ability to collaborate with teams, patients, and families to ensure seamless care. Adept at documenting case notes and follow-up for comprehensive care. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. I have a proven track record of delivering care in a compassionate and professional manner.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2026
2026
years of professional experience
Work History
Client Assessment and Intake
PARC Community Housing
- Conducted initial assessments, intake interviews, and evaluations to determine clients' needs and housing eligibility
- Managed caseloads, created personalized service plans, and provided ongoing support
- Knowledgeable in local, state, and federal housing programs, shelters, and affordable housing resources
- Advocated for clients in accessing mental health support, addiction treatment, and job placement services
- Handled crisis situations and provided immediate support to prevent homelessness
- Maintained accurate records and case notes, following compliance and confidentiality standards
- Experience with Treats, Rent Bank, Grant Bank, and T-Grip
Home Support Worker
Para Med Home Health Care
12.2022 - Current
- Maintained record of daily individual activities, behaviors, and pertinent incidents for patient analysis and assessment
- Supervised daily activities and aided staff
- Advocated for client needs and preferences in care planning discussions, ensuring their voices were heard and respected
- Provided emotional support during difficult times by actively listening and empathizing with clients' experiences
- Provided mobility assistance such as walking and regular exercising
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Reported unusual or urgent circumstances in patients' condition or environment immediately to the nurse supervisor
- Connected with harm reduction clients in the community to find harm reduction resources
Casual Relief Worker
Salvation Army
07.2021 - Current
- Handled all incoming residential transfers from partner agencies
- Reviewed program packages and interviewed potential clients/residents with the Program Services Director
- Provided safe storage, distribution, and recording of prescribed medication for clients/residents
- Monitored the environment and clients/residents to ensure safety and security, completing regular checks and room searches
- Developed and implemented case management for assigned clients/residents
- Assisted clients/residents in setting goals, monitoring progress, and preparing discharge plans
- Conducted scheduled check-ins of residents in the community; accompanied them when necessary
- Reviewed all resident intakes, discharges, and restrictions
- Helped develop and coordinate programs, including Life Skills, Independent Living Skills, and Recovery Support
- Intervened in crisis situations, providing emotional support and advocacy
- Provided orientation to newly hired staff, volunteers, and students
- Responded to urgent needs of clients and performed other position-related duties as required
Education
Social Service Worker -
Medix College
Toronto, ONSocial Work Diploma -
Humber Institute of Technology And Advanced Learning
Toronto, None01-2019
Skills
- Treatment Planning
- Scheduling
- Customer Service
- Incident Reports
- Counseling
- Community Referrals
- Trauma-Informed Care
- Policy & Procedure Adherence
- Microsoft Office Suite (Word, Excel)
- Case Management
- Time Management
- Team Collaboration
- Cultural Competency
- Client Education
- Office Administration
- Time management
- Friendly, positive attitude
- Customer service
- Multitasking
- Computer skills
- Organizational skills
- Active listening
- Calm under pressure
- Verbal communication
Languages
English
Native or Bilingual
Timeline
Home Support Worker
Para Med Home Health Care
12.2022 - Current
Casual Relief Worker
Salvation Army
07.2021 - Current
Client Assessment and Intake
PARC Community Housing
Social Service Worker -
Medix College
Social Work Diploma -
Humber Institute of Technology And Advanced Learning
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