Shaniece Tuggle

• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Collaborated with optometry staff to reach individual and team goals.
• Communicated with ophthalmic companies to keep inventory at appropriate levels.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.

• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Collaborated with optometry staff to reach individual and team goals.
• Communicated with ophthalmic companies to keep inventory at appropriate levels.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.

• Operated lensometers to orient and mark lenses for eyeglasses.
• Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
• Educated patients aged 2 to 80 on proper care and transportation of spectacles.
• Contacted patients when eyeglasses or contact lenses arrived in store and used optical tools available to assist with final fitting.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
• Educated clients about how to adapt to, wear and care for eyeglasses.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.

• Answered questions regarding the store and its merchandise.
• Provided repeat customers with exceptional care and attention.
• Prepared merchandise for sales floor.
• Helped customers with questions, problems and complaints in person and via telephone.
• Organized racks and shelves to maintain the visual appeal of the store.
• Suggested accessories and complementary purchases.
• Accepted and processed returns.
• Worked collaboratively in team environment.
• Stocked shelves and supplies and organized displays.
• Prepared outgoing shipments.

As a childcare assistant, it was my responsibility to do the following:

• Relieved the head teacher and toddler teacher.
• Set up children’s play areas, bookshelves and naptime areas daily.
• Encouraged child involvement in classroom experiences.
• Mediated talks between parents and teachers regarding disciplinary concerns.
• Dressed children and changed diapers.
• Communicated with children's guardians about daily activities, behaviors and related issues.
• Maintained a child-friendly environment by allowing frequent access to outdoor activities.
• Supervised circle time, free play, outside play and learning and developmental activities.
• Completed evening classroom and play area cleanup and closing duties.
• Screened and prepared children for enrollment.
• Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.

• Stocked shelves and supplies and organized displays.
• Helped customers with questions, problems and complaints in person and via telephone.
• Developed positive customer relationships through friendly greetings and excellent service
• Prepared merchandise for sales floor.
• Greeted customers and ascertained customers' needs.