Shanie Boudreau

• Directed daily store operations, ensuring excellence in performance, compliance, and customer service while driving overall business success.
• Cultivated strong relationships with staff and customers, building a positive workplace culture and increasing customer loyalty.
• Took initiative in developing and executing strategic plans with management, contributing to sustainable growth and operational efficiency.
• Oversaw accurate inventory control and end-of-day cash reconciliation, demonstrating accountability and reliability in critical processes.
• Led the hiring process by actively recruiting, interviewing, selecting, and onboarding new employees, while training and coaching staff to maintain a high-performing team aligned with company goals.
• Strengthened partnerships with Licensed Producers (LPs) and spearheaded in-store events and pop-ups to enhance customer engagement, education, and sales.

• Helping customers with their purchases
• Taking care of the store, the displays and the cleanliness
• Handling transactions, money and refunds
• Hosting and planning events at the store
• Assessing any issues with customers which involves excellent communication skills

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Generated repeat business through exceptional customer service.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Assisted in the design, coordination, and execution of psychological research studies, ensuring accuracy and adherence to ethical guidelines.
• Collected, organized, and analyzed qualitative and quantitative data using standardized research methods and statistical tools.
• Conducted literature reviews and prepared summaries to support the development of research projects and publications.
• Collaborated with faculty and graduate researchers to present findings in academic settings and contribute to ongoing research initiatives.
• Maintained detailed research records and supported the preparation of manuscripts, reports, and presentations.

• The Chaleur Autism and Asperger Family Center aims to bring well-being to all the families in the Chaleur region affected by autism spectrum disorder.
• To ensure and plan different summer activities for the adolescent population affected by autism spectrum disorder.
• Managing different tasks, as well as the individuals involved.
• Managing different conflicts and personalities.
• Capability of ensuring a smooth, fun environment under high pressure or stress.
• Navigating conflict resolution and adapting to the needs of different individuals on the spectrum.
• Providing a valuable and educational experience for the participants.

• Planning of the Acadian Games, an event that takes place every year in the Maritime region.
• Managing various different files.
• Ensuring the smooth running of the event.
• Working with children for their safety and supervision.
• Managing the social media platforms associated with the Acadian games in order to inform and engage the local community.

• Ensuring customer satisfaction.
• Ensuring good communication with guests.
• Listening and maintaining a good relationship with customers.
• Keeping a friendly and warm demeanor with all guests.
• Cleaning of the restoration area.
• Handling money appropriately.
• Worked flexible schedule and extra shifts to meet business needs.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

This establishment also offered me a $500 bursary for my post-secondary studies when I graduated, as a result of the excellent work that I had given to this workplace.