Shanie Boudreau

• I am currently employed as an employee with Chef Phil Cameron Culinary Experiences.

Chef Phil is a renowned fine dining chef here in Ottawa and owner of his own catering company with which he offers fine dining culinary experiences in the comfort of your own homes.

• Serving guests at intimate receptions
• Canapés services
• Serving guests during small weddings
• Attention to details
• Working in potentially high stress environments
• Serving and pairing wines
• Helping with the plating processes
• Polishing and maintaining cutlery and glasses
• Offer a positive and warm environment during services and assessing any problems which could refrain guests from having a smooth experience during services.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Increased sales through effective merchandising strategies and targeted promotions.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Helping customers with their purchases
• Taking care of the store, the displays and the cleanliness
• Handling transactions, money and refunds
• Hosting certain events at the store
• Assessing any issues with customers which involves excellent communication skills

• During that summer, I got the chance to work as a research assistant with the professors that I worked with during my school years. The research was done within the School of Psychology at Université de Moncton
• This job included various tasks such as
• Data entry
• Writing research material
• Analyzing data and results.
• I also had an important role in the collection of data with participants.
• Although I already had good knowledge on Microsoft programs, having this job helped further my abilities with Excel and Word and I was able to work much more professionally when it comes to data entry and writing reports.

• The Chaleur Autism and Asperger Family Center aims to bring well-being to all the families in the Chaleur region affected by the autism spectrum disorder.
• My work in this organisation is to ensure and plan different summer activities for the adolescentspopulation affected by the autism spectrum disorder. I love working with these individuals and I have the capacity to work effectively with individuals that require higher needs.
• Duties with this establishment included:
• Managing different tasks as well as the individuals involved
• Managing different conflicts and personalities
• Capability of ensuring a smooth and fun environment under high pressure/stress
• Navigating conflict resolution and adapting to the needs of different individuals on the spectrum
• Providing and valuable and educational experience for the participants.

• Petit-Rocher, N-B
• Summer 2017 (Mai - August)
• Planning of the Acadian Games, an event that takes place every year in New-Brunswick.
• Tasks included :
• Managing various different files
• Ensuring the smooth running of the event
• Working with children for their safety and supervision.
• Managing the social media platforms associated with the Acadian games in order to inform and engage the local community

• I worked at McDonald's during my time in high school. This establishment also offered me a 500$ bursary for my post-secondary studies when I graduated as a result of the excellent work that I had given to this workplace.
• Duties included:
• Ensuring customer satisfaction
• Ensuring good communication with guests
• Listening and maintain a good relationship with customers
• Keeping a friendly and warm demeanor with all guests
• Cleaning of the restauration area
• Handling money appropriately