Shanice Wilson
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Sales Associate
Mark's Work Warehouse
08.2019 - 11.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with over 50 customers daily to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Receptionist
Residential Aide Placement Service
02.2018 - 05.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Organized, maintained and updated information in computer databases.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgment and critical thinking skills.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts - Psychology
The King's University
Edmonton, AB06.2018
Skills
- Payment Processing
- Product Sales
- Client Account Management
- Business Development
- Inventory Control
- Promotional Support
- Customer Needs Assessment
- Problem-Solving
- Time Management
Languages
English
Native or Bilingual
Certification
- Certified Advanced Data Entry Skills, Udemy - 2023
- Certified Virtual Assistant, Udemy - 2023
Timeline
Sales Associate
Mark's Work Warehouse
08.2019 - 11.2022
Receptionist
Residential Aide Placement Service
02.2018 - 05.2019
Bachelor of Arts - Psychology
The King's University
- Certified Advanced Data Entry Skills, Udemy - 2023
- Certified Virtual Assistant, Udemy - 2023
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