Shay Levene
Summary
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities.
Overview
10
10
years of professional experience
Work History
Billing Manager
Maple
05.2024 - Current
- Resolved billing problems using successful communication with involved parties. Processed customer payments and updated accounts receivable records.
- Conducted regular audits of billing records to ensure compliance with regulations. Prepared monthly reports on billing metrics for presentation to senior management.
Account Manager
Maple
05.2023 - Current
- Managed client inquiries and escalations to ensure contractual compliance and foster strong relationships, while identifying upselling and cross-selling opportunities.
- Engaged in networking events and mentored junior account managers, sharing insights on market trends and best practices to enhance team performance.
VIP Bottle Server
Drip
01.2022 - 09.2023
- Maintained knowledge of current cocktail offerings, ingredients, and preparation methods.
- Created welcoming and guest-centered environment by addressing complaints quickly to provide resolution which helped me with delivering top-quality service with personable greetings and swift acknowledgment of in-house guests and VIPs.
Account Executive
Clipboard Health
03.2022 - 05.2023
- Negotiated contracts, pricing, and terms of sale with prospective customers.
- Attended trade shows, conferences, and networking events to expand professional network and promote company products.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
Business Development Representative
Clipboard Health
10.2021 - 03.2022
- Estimated and quoted prices, credit or contract terms and delivery dates, by doing so I was able to sustain revenue by bringing in new customers and continuously connecting with established accounts.
- Highlighted products with creative and engaging merchandise displays.
Operations Supervisor
Contact Point 360
06.2021 - 12.2021
- Supervised daily operations to ensure smooth workflow and efficient resource utilization and when needed escalated customer concerns and complaints using positive attitude, excellent judgment, and focused solutions.
- Facilitated regular meetings to discuss progress towards goals, share updates, and solicit feedback from team members.
Corporate Trainer
Contact Point 360
02.2021 - 06.2021
- Provided coaching and mentorship to employees seeking professional development opportunities within organization.
- Evaluated effectiveness of training sessions by gathering feedback from attendees and analyzing performance data post-training, used this feedback to utilize various teaching methods e.g., lectures, group discussions to accommodate diverse learning styles among participants.
Inbound Sales Representative
Contact Point 360
11.2020 - 01.2021
- Listened to customer needs and recommended appropriate
- Identified up-selling opportunities during interactions with customers, suggesting additional products that complement their purchases.
Server
Grace O'Malley's
07.2019 - 03.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Teaching Assistant
Danceland Studio
06.2015 - 05.2019
- Prepared materials for hands-on learning activities and demonstrations while also helping maintain safe, clean, and organized learning environment for all students.
- Monitored student progress and communicated concerns or achievements to teacher and communicated regularly with parents about their child's progress in school.
Server
Playa Cabana
05.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Administrative Assistant
ShredEx
07.2017 - 09.2018
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.
- Assisted with event planning, including booking venues, arranging catering, and coordinating logistics and arranged travel accommodations for employees attending conferences or business trips.
Bartender
Hooters
06.2017 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Legal Assistant - Paralegal
Humber College
05.2018
Skills
- Customer training
- Account development
- Networking abilities
- Lead Generation
- Revenue Generation
- Problem solving
- Client relationship building
- Sales quota achievement
Timeline
Billing Manager
Maple
05.2024 - Current
Account Manager
Maple
05.2023 - Current
Account Executive
Clipboard Health
03.2022 - 05.2023
VIP Bottle Server
Drip
01.2022 - 09.2023
Business Development Representative
Clipboard Health
10.2021 - 03.2022
Operations Supervisor
Contact Point 360
06.2021 - 12.2021
Corporate Trainer
Contact Point 360
02.2021 - 06.2021
Inbound Sales Representative
Contact Point 360
11.2020 - 01.2021
Server
Grace O'Malley's
07.2019 - 03.2020
Server
Playa Cabana
05.2018 - 04.2019
Administrative Assistant
ShredEx
07.2017 - 09.2018
Bartender
Hooters
06.2017 - 01.2018
Teaching Assistant
Danceland Studio
06.2015 - 05.2019
Legal Assistant - Paralegal
Humber College
Similar Profiles
Sumit SinghSumit Singh
Store Manager at MapleStore Manager at Maple
Aniket NivendkarAniket Nivendkar
Manager at MapleManager at Maple
Daniel PinnockDaniel Pinnock
Account Executive at MapleAccount Executive at Maple
Oluwatimilehin TowolawiOluwatimilehin Towolawi
Billing Manager at Gods Glory IncBilling Manager at Gods Glory Inc
Cameron OrtizCameron Ortiz
Billing Manager at Pease And AssociatesBilling Manager at Pease And Associates