Shanice Johnson

.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Managing hair maintenance tasks such as thorough washing, professional blow drying hair and secure braid downs to support various hairstyles and protective styling needs.

Greet and seat customers promptly, ensuring their needs are met and maintaining a high level of customer satisfaction.

• Take and process customer orders accurately and efficiently, handling cash and credit card transactions with precision and ensuring all sales are properly recorded.
• Collaborate with kitchen staff to ensure timely and accurate delivery of food and drinks to customers, while maintaining a clean and organized workspace.
• Upsell menu items, resulting in a 20% increase in average check size and generating additional revenue for the restaurant.
• Maintain knowledge of menu items and daily specials, providing recommendations to customers and increasing overall sales by 15%.
• Respond promptly to customer concerns and complaints, resolving issues in a professional and courteous manner and reducing negative feedback by 25%.
• Assist with training new servers, resulting in a 40% reduction in onboarding time and ensuring new staff are properly equipped to provide excellent customer service.

• Assisted with light housekeeping duties as well as running errands.
• Prepared meals and snacks for children based on dietary guidelines.
• Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
• recording and monitoring work hours for family members in a structured systems .

• Developed an effective communication system between employees and supervisors for prompt resolution of any scheduling conflicts or discrepancies.
• Trained staff on proper usage of timekeeping tools, promoting consistency across departments and teams.
• Implemented regular reviews of timekeeping processes to identify opportunities for further optimization and increased accuracy in reporting employee work hours.
• Improved time tracking accuracy by implementing a digital system for recording employee hours.
• Processed new hire paperwork and documents.
• coordinating and managing employee work schedules to ensure adequate coverage and operational efficiency