Shanice Crystal Waugh
Vancouver,Canada
Summary
Skilled communicator with a talent for building strong cross-functional relationships and leading teams toward common goals. Seeking to leverage advanced business acumen and academic achievements to contribute value to a dynamic organization in need of strategic leadership and vision. Possessing a comprehensive understanding of market dynamics, adept at devising and implementing innovative strategies to optimize performance and achieve organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cultural Programmer
Downtown Eastside Women's Centre
05.2023 - Current
- Creating a safe and supportive environment that promotes healing.
- Educating individuals about safer drug use practices.
- Assisting individuals in navigating the healthcare and social service systems.
- Providing access to food, clothing, and hygiene resources within the various locations.
Support Worker
Atira
02.2023
- Support clients in developing life skills such as cooking, cleaning, and budgeting.
- Encourage social inclusion and participation in community activities.
- Monitor client wellbeing and report changes or concerns to supervisors or healthcare professionals.
- Administer or assist with medications in accordance with policies and procedures.
Shift Lead
SOFTMOC-Park Royal
07.2022 - 03.2023
- Submits orders by referring to price lists and product literature.
- Services existing accounts, obtains orders, and establishes new accounts.
- Contributes to team effort by accomplishing related results as needed.
- Making product suggestions according to the wants and needs of customers.
Grade Supervisor, Master Trainer
Ministry of Education
09.2015 - 08.2022
- Planning and execution of lessons for Grades seven to eleven students.
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
- Developed communicative relationships with students and parents to support learning.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
Store Manager - Part-Time
Elites Royal Group of Businesses
09.2021 - 07.2022
- Opening and closing the store, including cleaning and tidying merchandise.
- Recruiting and training new employees, as well as disciplining them as needed.
- Creating promotions for the store or visual merchandising store windows.
- Managing relationships with vendors and suppliers, negotiating contracts, and monitoring product quality.
Program Manager
Elites Royalty Foundation
02.2017 - 07.2022
- Provides support in problem-solving, goal setting and decision making.
- Fosters the development of relationships based on respect with clients.
- Maintains awareness of current community resources.
- Offering emotional support and active listening.
Full Time
Customer Service Representative
07.2019 - 03.2022
- Address and resolve customer complaints or issues efficiently.
- Escalate complex issues to the appropriate departments when necessary.
- Follow up to ensure customer satisfaction.
- Help customers access and update account information.
Education
Master of Business Administration - HR
University Canada West
Vancouver, BC12.2023
Bachelor of Education - Humanities
University of the West Indies, in association with Shortwood Teachers College
01.2015
Skills
- Document Management Systems:
- Hands on Experience with document management tools like SharePoint
- Proficiency in Google Drive, or Dropbox to organize, share, and collaborate on documents
- Ability to organize files within teams or across departments
- Presentation Software:
- Mastery in presentations using tools like Microsoft PowerPoint and Google Slides
- High knowledge on how to communicate ideas, strategies, and project updates effectively
- Remote Collaboration Tools:
- Expert in using remote collaboration tools such as Zoom, Microsoft Teams, or Google Meet
- Familiarity in how to facilitate virtual meetings, communication, and collaboration among distributed teams
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Reduced program costs 50% through implementation of strategic improvements.
Languages
English
Native or Bilingual
Certification
- First Aid & CPR/AED level C (November 2023)
- Advance Overdose Training (January 2024, September 2023, December 2023)
- Public Speaking (August 2022)
- Learning for Success (July 2022)
- Certified Digital Marketing Associate (February 2023)
- Non-Violent Crisis Intervention (September 26, 2024- September 30, 2025)
Timeline
Cultural Programmer
Downtown Eastside Women's Centre
05.2023 - Current
Support Worker
Atira
02.2023
Shift Lead
SOFTMOC-Park Royal
07.2022 - 03.2023
Store Manager - Part-Time
Elites Royal Group of Businesses
09.2021 - 07.2022
Full Time
Customer Service Representative
07.2019 - 03.2022
Program Manager
Elites Royalty Foundation
02.2017 - 07.2022
Grade Supervisor, Master Trainer
Ministry of Education
09.2015 - 08.2022
Bachelor of Education - Humanities
University of the West Indies, in association with Shortwood Teachers College
Master of Business Administration - HR
University Canada West