Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
Hi, I’m

Shanice Cole

Oshawa,ON
Shanice Cole

Summary

Dedicated professional with a strong focus on client/customer satisfaction and health. Extensive experience in customer care management, hospitality, and personal support services. Well-developed problem-solving skills. Committed to consistently exceeding expectations. Seeking an opportunity to leverage skills and experiences to make a meaningful contribution to a dynamic organization.

Overview

12
years of professional experience
1
Certification

Work History

Paramed - Extendicare

Personal Support Worker
10.2022 - Current

Job overview

  • Manage clients' daily tasks, such as light housekeeping, laundry, meal preparation, showering, and grooming.
  • Provided impeccable services, respite care; occasional grocery shopping; handled cash and light financial tasks including errands.
  • Create personalized care plans with clients and supervisors.
  • Ensure client safety by documenting behavioral changes, using mechanical lifts, encouraging assistive devices, and assisting with medication.

Quality Suites

Front Desk Lead
08.2019 - 10.2022

Job overview

  • I handled front desk operations, which involved booking events, managing staff, and fulfilling special requests.
  • Delivered exceptional customer service, managed cash transactions, and performed basic accounting duties.
  • I was responsible for checking guests in and out, managing housekeeping, and addressing online reviews and guest concerns.

Casino Ajax/Pickering Casino

Fine Dining Server / Floor Bartender
06.2016 - 10.2022

Job overview

  • I provided outstanding customer service and handled cash as well as accounting duties.
  • I took care of food and drink orders for each guest, prepared drinks, served food, and organized events.
  • Carried out closing tasks such as side duties and preparation for staff coming in for the following shift.

Mcdonald’s Restaurants

Shift Manager
09.2012 - 06.2015

Job overview

  • Conducted pre-shift briefings, monitored team performance, and ensured safety, security, and profitability
  • Communicated with guests and team members to provide excellent service.

Education

Fleming College (School of Health & Community Services)
Peterborough, ON

Personal Support Worker (Hybrid - Accelerated) Certificate

University Overview

Seneca College (School of Applied Arts & Technology)
Markham, ON

Travel and Tourism (Flight Services) Diploma

University Overview

G. L. Roberts C.V.I.

High School Diploma

University Overview

Skills

  • Customer Service/Client Satisfaction
  • Problem Solving
  • Cash Handling/Event Management
  • Team Leadership
  • Data Analysis
  • Light Accounting
  • Hospitality Management
  • Personal Support Services
  • CPR & First Aid Certified
  • Dementia Care
  • Catheter/Ostomy Care

Languages

English
Native or Bilingual

Hobbies and Interests

Hobbies and Interests
  • Art: Sketching, painting, drawing, Journaling, puzzles, Legos, thriller/horror (books & movies), Travel, Volunteerism.
  • Personality type: Intuitive – I’m someone who steps back look at a situation and try to work with others in that environment on how we can solve the problem to the best of our ability. I love working with others but most of all I enjoy problem solving.

Certification

Dementia certificate

Timeline

Personal Support Worker
Paramed - Extendicare
10.2022 - Current
Front Desk Lead
Quality Suites
08.2019 - 10.2022
Fine Dining Server / Floor Bartender
Casino Ajax/Pickering Casino
06.2016 - 10.2022
Shift Manager
Mcdonald’s Restaurants
09.2012 - 06.2015
Fleming College (School of Health & Community Services)
Personal Support Worker (Hybrid - Accelerated) Certificate
Seneca College (School of Applied Arts & Technology)
Travel and Tourism (Flight Services) Diploma
G. L. Roberts C.V.I.
High School Diploma

Similar Profiles

CREATE PROFILE
Shanice Cole