Shanice Bolling
San Lorenzo
Summary
Experienced Waitress Supervisor with a solid background in the hospitality industry. Display strong leadership abilities, effective team management, and commitment to providing outstanding customer service. Known for creating streamlined operations and fostering staff development to ensure smooth running of dining experiences. Demonstrated success in resolving guest issues promptly while maintaining high level of service quality.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Waitress Supervisor
Red Lobster
Vallejo
01.2026 - Current
- Supervised daily operations and ensured smooth restaurant workflow.
- Trained new staff on menu knowledge and customer service standards.
- Coordinated schedules and managed team assignments effectively.
Customer Service Manager
Cheesecake Factory Inc
03.2022 - 01.2026
- Managed customer service team to ensure high-quality service delivery.
- Trained staff on company policies and customer interaction techniques.
- Resolved customer complaints using effective communication skills.
Education
Bachelor’s in Hospitality -
Laney College
Oakland, CA 01.2025 - 03.2026
Skills
- Customer service
- Staff training
- Team management
- Problem resolution
- Front house dining room experience
- Kitchen experience
Certification
- Food Handlers Card
- Sellers Permit
- Catering Insurace
References
References available upon request.
Timeline
Waitress Supervisor
Red Lobster
01.2026 - Current
Bachelor’s in Hospitality -
Laney College
01.2025 - 03.2026
Customer Service Manager
Cheesecake Factory Inc
03.2022 - 01.2026