Summary
Overview
Work History
Education
Skills
References
COMMUNICATION
LEADERSHIP
Timeline
Generic

Shania Williams

North York

Summary

Dynamic employee with a proven track record, excelling in customer education, communication and sales techniques.Always enhancing customer experiences through effective communication and conflict resolution. Recognized for creating engaging displays and maintaining high standards of service, ensuring customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Beauty Sales Associate

BSW- HAIR WAREHOUSE
Toronto
01.2018 - 01.2021
  • Demonstrated product usage techniques to enhance customer understanding.
  • Educated customers on hair care products and their specific benefits.
  • Collaborated with team members to create engaging store displays and promotions.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Greeted customers upon arrival and provided excellent customer service.

Sales Associate

FOREVER 21
Toronto
01.2017 - 01.2018
  • Maintained visual merchandising standards to enhance store presentation and appeal.
  • Conducted regular inventory checks to identify stock shortages and assist in replenishment.
  • Handled customer complaints professionally, ensuring a positive shopping experience for all patrons.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted customers with product selection, sizing and styling.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers and provided exceptional customer service.

Merchandise Associate

SHOPPERS DRUG MART
Toronto
01.2016 - 01.2017
  • Collaborated with team members to implement promotional displays effectively.
  • Managed backroom inventory, ensuring efficient storage and easy access.
  • Processed customer transactions swiftly at the point of sale system.
  • Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
  • Assisted customers with product inquiries and recommendations.
  • Organized merchandise displays to enhance visual appeal and accessibility.

Education

High School Diploma -

WESTVIEW CENTENNIAL SECONDARY
Toronto
01.2018

Skills

  • Customer service expertise
  • Customer education and training
  • Conflict resolution strategies
  • Team collaboration
  • Hospitality management
  • Sales proficiency
  • Interpersonal communication
  • Verbal and written communication
  • Reliability and punctuality
  • Adaptability and flexibility
  • Attention to detail
  • Public engagement
  • Effective communication skills
  • Sales techniques and strategies
  • Inventory management

References

MICHAEL, LINTON JR, Delta Airlines- Ramp Agent/ NY LaGuardia Airport/ US Navy, mikey23linton@gmail.com, michael.linton@cvn70.navy.mil, 347-530-6420

COMMUNICATION

Clear expression and attentive listening, fostering understanding and connection. Adjusts communication style to suit the context, audience and situation. Projecting self-assurance in communication to be heard and understood effectively

LEADERSHIP

Embodies integrity and act with honesty and transparency, setting a high standard for their team. Clear vision for the future and the ability to articulate that vision to their team, inspiring them to work towards a common goal. Able to make sound decisions based on available information and data, ensuring that the team is moving forward in the right direction.

Timeline

Beauty Sales Associate

BSW- HAIR WAREHOUSE
01.2018 - 01.2021

Sales Associate

FOREVER 21
01.2017 - 01.2018

Merchandise Associate

SHOPPERS DRUG MART
01.2016 - 01.2017

High School Diploma -

WESTVIEW CENTENNIAL SECONDARY

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Shania Williams