Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shania Rojano

Vancouver,BC

Summary

Results-driven professional specializing in customer service and team leadership. Demonstrated success in managing operations and improving customer satisfaction through effective communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

The Arbutus Club
Vancouver, British Columbia
01.2024 - Current
  • Managed incoming calls, directing inquiries to appropriate departments efficiently.
  • Greeted members and guests warmly upon arrival at the club's entrance.
  • Scheduled appointments for members with various club services and facilities.
  • Assisted in coordinating events by handling guest check-ins and distributing materials.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Swing Manager

McDonald's
Vancouver, British Columbia
06.2022 - 10.2023
  • Supervised team members during shifts to ensure smooth operations.
  • Assisted in resolving customer complaints to enhance satisfaction.
  • Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.

Area Leader

McDonald's
Vancouver, British Columbia
07.2021 - 06.2022
  • Monitored area performance metrics and identified areas for improvement.
  • Evaluated employee performance through observation, feedback, and evaluations.
  • Created detailed training plans for new employees in the area.

Crew Trainer

McDonald's
Vancouver, British Columbia
12.2018 - 07.2021
  • Trained new crew members on operational procedures and safety protocols.
  • Promoted a positive work environment through effective communication and teamwork.
  • Instructed new team members on correct procedures for operations.

Crew Member

McDonald's
Vancouver, British Columbia
05.2018 - 12.2018
  • Provided exceptional customer service by greeting and assisting guests promptly.
  • Operated cash register, processing transactions accurately and efficiently.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

Associate of Arts - Psychology

Langara College
Vancouver

Skills

  • Customer service excellence
  • Team leadership
  • Event management
  • Appointment coordination
  • Conflict resolution
  • Performance assessment

Certification

  • CPR/AED Level C

References

References available upon request.

Timeline

Receptionist

The Arbutus Club
01.2024 - Current

Swing Manager

McDonald's
06.2022 - 10.2023

Area Leader

McDonald's
07.2021 - 06.2022

Crew Trainer

McDonald's
12.2018 - 07.2021

Crew Member

McDonald's
05.2018 - 12.2018

Associate of Arts - Psychology

Langara College

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Shania Rojano