Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shania Robichaud

Thorold,ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
9
years of professional experience

Work History

Guest Service Agent

Canadian Niagara Hotels-Crowne Plaza Fallsview
06.2022 - Current
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.

Guest Service Agent

Niagara Hospitality Hotels-Oakes Hotel
06.2021 - 08.2021
  • Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.

Taekwondo Instructor

Whitby Taekwondo Academy
06.2015 - 04.2020
  • Supported students'' participation in competitions, providing guidance on strategy development, mental preparation techniques, and sportsmanship principles.
  • Continually updated personal knowledge of Taekwondo techniques, trends, and best practices to provide expert instruction for all participants.

Process Server

Centurion Process Servers
04.2019 - 03.2020
  • Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
  • Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.


Cashier

FreshCo
05.2016 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Produce Associate (4 months) - Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.

Student Intern

Durham Regional Police Service-Youth In Policing
07.2015 - 08.2015
  • Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
  • Leadership Training, Diversity and Awareness Bias Training, C.A.L.M Training (conflict management training)

Education

BBA - Honours

Brock University
St. Catharines, ON
12.2025

Skills

  • Attention to Detail
  • Cross-Functional Teamwork
  • Microsoft Office Suite
  • Conflict Management
  • Property Management Systems
  • POS system operations
  • Data Entry
  • Research
  • Critical Thinking
  • Customer Relations

Affiliations

  • Canadian Institute of Management

Timeline

Guest Service Agent

Canadian Niagara Hotels-Crowne Plaza Fallsview
06.2022 - Current

Guest Service Agent

Niagara Hospitality Hotels-Oakes Hotel
06.2021 - 08.2021

Process Server

Centurion Process Servers
04.2019 - 03.2020

Cashier

FreshCo
05.2016 - 08.2018

Student Intern

Durham Regional Police Service-Youth In Policing
07.2015 - 08.2015

Taekwondo Instructor

Whitby Taekwondo Academy
06.2015 - 04.2020

BBA - Honours

Brock University

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Shania Robichaud