Shania Golden
340 McLeod Street Ottawa,ON
Summary
Medical Office Administrator with extensive experience in EMR systems and confidential record management. Demonstrated success in managing multiple priorities while collaborating with multidisciplinary teams. Proficient in administrative billing, insurance processing, and office supply coordination, ensuring compliance with privacy regulations and maintaining professional communication.
Overview
10
10
years of professional experience
Work History
eMAR Support Specialist
CareRx
Ottawa, ON
02.2022 - 06.2025
- Provided technical and customer support for eMAR systems, troubleshooting issues, and ensuring smooth operation across healthcare facilities.
- Delivered training and guidance on eMAR software updates, features, and best practices to clinical and pharmacy staff.
- Updated confidential patient profiles in Kroll and maintained accurate patient information across all pharmacy software systems, ensuring data integrity and compliance.
- Ensured precise recording and verification of Hours of Administration (HOAs) for medication administration, supporting clinical protocols, and patient safety standards.
Pharmacy Assistant
CareRx
Kelowna, BC
07.2020 - 01.2022
- Optimized prescription processing, inventory management, and compliant sorting and packaging of medications, ensuring accuracy and minimizing errors for seamless patient care.
- Provided hands-on technical support and delivered staff training during the rollout and adoption of new pharmacy software features for improved workflow integration.
- Assisted with billing tasks, including verifying insurance coverage, processing payments, and reconciling transaction records to maintain financial accuracy and compliance.
- Cross-trained across all pharmacy positions, enabling flexible support by assisting colleagues and covering shifts, fostering a collaborative and adaptable work environment.
Invoicing Clerk
Nortrans Freight Management
Kelowna, BC
02.2020 - 03.2020
- Processed high volumes of accurate freight invoices, ensuring timely billing, and reducing discrepancies through meticulous data verification.
- Troubleshot accounting software issues and trained team members, maintaining invoice accuracy and an efficient workflow.
- Maintained detailed billing records, supported financial reporting, and collaborated cross-functionally to resolve discrepancies and facilitate payment collection.
Front Desk Administrator (FDA)
Kelowna Chevrolet
Kelowna, BC
10.2019 - 01.2020
- Provided technical and administrative support by managing scheduling software, maintaining digital records, and troubleshooting common office system issues for staff.
- Greeted visitors and provided general information about the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Solutions Specialist Consultant
Prime Communications (Rogers Delaer)
Bradford, ON
04.2018 - 08.2019
- Provided personalized solutions by assessing customer needs and recommending Rogers products and services that align with their lifestyle and budget.
- Troubleshot and resolved customer care issues by collaborating with internal teams to ensure timely and effective problem resolution.
- Delivered excellent communication and customer service, building strong relationships, and enhancing overall customer satisfaction.
In-Seat Server
Cineplex
Ottawa, ON
02.2015 - 04.2018
- Delivered food and beverage orders directly to guests in their seats, ensuring a high level of customer service and guest satisfaction.
- Communicated clearly with team members and supervisors to coordinate tasks, and maintain smooth operations during busy periods.
- Maintained cleanliness and organization of service areas, including the timely clearing of dishes and restocking of supplies.
Education
Bachelor of Arts (Honours) Degree - Criminology
Carleton University
Ottawa, ON01-2020
Skills
- Independent work capability
- Team collaboration skills
- Eagerness to learn
- Organizational proficiency
- Effective communication skills
- Multitasking and prioritization
- Reliability and punctuality
- Attention to detail
- Analytical thinking
- Time management expertise
- Conflict resolution strategies
- Administrative support functions
- Medical report oversight
- Safety compliance knowledge
- Infection control procedures
- Microsoft Office Suite expertise
- eMAR systems proficiency
- Medication compliance monitoring
- Confidential record handling
- Data entry precision
- Scheduling and billing management
- Customer relationship management
Accomplishments
- Independently resolved over 90% of technical and administrative support requests within established timeframes, demonstrating strong problem-solving and multitasking abilities in a fast-paced healthcare environment.
- Created and maintained a comprehensive knowledge base that decreased issue resolution time by 40%, enhancing team productivity and consistency in handling confidential patient data.
- Supported successful software rollouts and system upgrades, resulting in a 25% reduction in post-launch support issues and smoother transitions for clinical staff.
Timeline
eMAR Support Specialist
CareRx
02.2022 - 06.2025
Pharmacy Assistant
CareRx
07.2020 - 01.2022
Invoicing Clerk
Nortrans Freight Management
02.2020 - 03.2020
Front Desk Administrator (FDA)
Kelowna Chevrolet
10.2019 - 01.2020
Solutions Specialist Consultant
Prime Communications (Rogers Delaer)
04.2018 - 08.2019
In-Seat Server
Cineplex
02.2015 - 04.2018
Bachelor of Arts (Honours) Degree - Criminology
Carleton University