Shania Dias
Brampton,ON
Summary
Banking operations expert with skills in identifying business opportunities, managing financial operations, and streamlining processes related to operational risk. Proven experience in sustaining cordial relationships with customers and ensuring the attainment of customer satisfaction & business retention.
Overview
4
4
years of professional experience
Work History
Senior Fraud Analysis
Toronto Dominion Bank
01.2023 - Current
- Monitored and analyzed various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine based on the required actions.
- Supported the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
- Documented actions and information found throughout the investigation to develop and maintain account/case files.
- Engaged with clients through various communication channels to deliver an outstanding client experience helping our clients become much more financially successful and secure.
- Educated & provided advice to stakeholders and clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
- Promoted operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
- Provided input and develops recommendations for process and customer service improvements.
- Maintained productive relationships with all internal and external stakeholders
- Exercises judgment to identify, diagnose, and solve problems.
- Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
Personal Banking Advisor
Toronto Dominion Bank
01.2021 - 01.2023
- Received Legends 2023 (Top 5 Highest pacing scorecard metric in Brampton East District, Metro West Region)
- Engaged customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Supported the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
- Collaborated with market leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure client receive customized and relevant expert advice
- Protected the Bank's assets in compliance with all regulatory, legal, and ethical requirements, while Identifying suspicious patterns of activity that are suspected to be related to money laundering.
- Supported operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Helped build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
Education
Bachelor of Science - Biochemistry
Ryerson University
Toronto, ONHigh School Diploma -
Cardinal Leger Secondary School
BramptonSkills
- Knowledge of fraud detection methodologies, including data analytics, forensic accounting, and the use of technology in fraud prevention
- Insight into operational risk types, including process risk, people risk, system risk, and external event risk, specifically within the Canadian financial context
- Ability to analyze complex data sets and identify patterns or anomalies relevant to the Canadian financial sector
- Strong problem-solving skills to identify root causes and develop effective solutions within a Canadian context
- Excellent written and verbal communication skills to effectively convey risk-related information to stakeholders, including regulators
- Ability to build strong relationships and work collaboratively with different teams and departments within financial institutions
- Strong project management skills to oversee risk management initiatives and ensure timely completion
- Ability to make informed decisions based on risk assessments and data analysis
Languages
English
Full Professional
Timeline
Senior Fraud Analysis
Toronto Dominion Bank
01.2023 - Current
Personal Banking Advisor
Toronto Dominion Bank
01.2021 - 01.2023
Bachelor of Science - Biochemistry
Ryerson University
High School Diploma -
Cardinal Leger Secondary School
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