Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shani Rad

Edmonton,AB

Summary

Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action. Personable and versatile [Job Title] with expertise delivering spa services and managing fitness programs, safety and massages. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager. Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Spa Manager

Stay Young With Us
04.2021 - 03.2023
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Maintained front desk workstation by keeping it clean and organized.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Led spa tours for new members to familiarize guests with services provided.
  • Recorded product sales into spa's weekly income report.
  • Worked with suppliers to identify cost savings opportunities resulting in [Number]% reduction in expenses.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.

Sales Associate

Splash Beauty
06.2017 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate of Science - Laser Practitioner

International Academy of Esthetics
Sherwood Park, AB
04.2021

Master of Arts - Architecture - Project And Facility Management

Azad University of Tehran
Iran
03.2005

Skills

  • Motivational Leadership
  • Accounting Records
  • Confidentiality Requirements
  • Preventive Maintenance
  • Schedule Appointments
  • Manage Inventory
  • Team Relationships
  • Serve Customers
  • Customer Demographics
  • Administrative Support
  • Special Events
  • Information Updates
  • Activities Management
  • Photo Shoots
  • Operational Efficiency
  • Customer Acquisition
  • Organizational Systems
  • Front Desk Management
  • Critical Thinking
  • Seasonal Promotions
  • Community Organization
  • Maintaining Clean Work Areas
  • Staff Meetings
  • Corporate Social Responsibility
  • Bank Deposits
  • Team Goals
  • Manage Profitability
  • Employee Coaching
  • Intake Forms
  • Vendor Contracts
  • Budget Administration
  • Customer Relationship Management
  • Bank Internal Auditing
  • Bank Reconciliation
  • Customer Inquiries
  • Advertising Techniques
  • Cash Register Operations
  • Cost Savings
  • Organize Schedules

Timeline

Spa Manager

Stay Young With Us
04.2021 - 03.2023

Sales Associate

Splash Beauty
06.2017 - 01.2021

Associate of Science - Laser Practitioner

International Academy of Esthetics

Master of Arts - Architecture - Project And Facility Management

Azad University of Tehran
Shani Rad