Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shani Elmakias

Calgary,AB

Summary

Well-organized Office coordinator with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Fairmont Banff Springs
Banff, AB
05.2023 - 10.2023
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Prepared and served coffee, espresso drinks, blended coffees.

Bartender

Anejo
Banff, Alberta
09.2022 - 10.2023
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Gold Lounge Server\In- Room Dining Cashier

Fairmont Banff Springs
Banff, AB
05.2022 - 05.2023
  • Demonstrated a commitment to provide warm, anticipated service to exceed the needs and expectations of guests by providing a personalized curated guest experience.
  • While cashiering, generated daily amenity reports in Opera Property Management System.
  • Documented special requests and dietary limitations when writing orders.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Server Assistant

Myth
Toronto, ON
11.2021 - 04.2022
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Monitored tables for guest needs and customer service opportunities.
  • Memorized dining room floor plans and understood seat number system.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Tourist Information Officer

Chamber of Commerce
Tobermory, ON
05.2021 - 09.2021
  • Greeted customers, answered general querstions and directed to approriate
    locations.
  • Managed complex schedules and travel arrangements for all personnel.
  • Updated databases and spreadsheets to promote access to information.

Customer Service Supervisor

Sobeys
Thornhill, ON
08.2016 - 05.2021
  • Assist finance department, recorded invoices and credits Assisted customers with final purchases
  • File Maintenance, overnight pricing and managing other co-workers.
  • Ensure accurate verification of shelf tags to computer file and warehouse prices.
  • Ensure data from file server is imported, changes are verified, and data is transferred to POS.
  • Trained new cashiers on proper use of registers and store policies.

Outreach Coordinator

Hasbara Canada
Toronto, ON
06.2020 - 08.2020
  • Compiled political research to create campaigns for student use on campus.
  • Build and maintained corporate images, brand, and identity.
  • Connected with donors to maintain relationships and fundraise.
  • Fostered community outreach by coordinating rapport-building events to liaise with community members.

Market Research Intern

Marom Group
Tel-Aviv, ISR
05.2019 - 06.2019
  • Worked closely with project manager researching foundations and donors for a related cause.
  • Generated real-time data collection through open-forum discussions, surveys and questionnaires for a target audience.
  • Engaged with clients to create project plans, outline and schedule of deliverables.
  • Facilitated and managed business development plan based on market and industry research.

Barista

Sheraton\Starbucks
Markham, ON
07.2018 - 05.2019
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.

Education

Marketing Administration - Business Marketing

George Brown College
08.2021

Skills

  • Courteous Customer Service
  • Problem Solving
  • Initiative
  • Quick Response Time
  • Social Media Management
  • Team work
  • Detail Oriented
  • Time Management
  • Market Research
  • Adaptive team player
  • Microsoft Window expertise
  • Proficient in Canva
  • High-energy attitude
  • POS systems - Silverware, Opera Cloud, Micros
  • Payment Processing: Proficient in Credit and cash transactions
  • Proficient in Data Entry

Certification

Smart serve

ProServe

Alberta Food Safety

BarSmarts - basic and professional

Timeline

Bartender

Fairmont Banff Springs
05.2023 - 10.2023

Bartender

Anejo
09.2022 - 10.2023

Gold Lounge Server\In- Room Dining Cashier

Fairmont Banff Springs
05.2022 - 05.2023

Server Assistant

Myth
11.2021 - 04.2022

Tourist Information Officer

Chamber of Commerce
05.2021 - 09.2021

Outreach Coordinator

Hasbara Canada
06.2020 - 08.2020

Market Research Intern

Marom Group
05.2019 - 06.2019

Barista

Sheraton\Starbucks
07.2018 - 05.2019

Customer Service Supervisor

Sobeys
08.2016 - 05.2021

Marketing Administration - Business Marketing

George Brown College

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Shani Elmakias