Shani Davidov
Thornhill ,ON
Summary
Motivated and detail-oriented professional with experience as a Medical Receptionist in a fast-paced healthcare environment. Skilled in managing patient check-ins, scheduling, billing, and maintaining confidentiality. Additionally, I have demonstrated leadership and communication abilities through volunteer work with the Learn and Earn program, where I facilitated educational discussions and managed virtual sessions for students. Passionate about creating positive experiences, both in medical and community settings, and eager to apply my organizational skills and hands-on experience in a dynamic role.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
True North Imaging
Thornhill, ON
01.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Processed health card, billing, and verified insurance or other forms of coverage for non-card holder.
- Reviewed and followed up on online doctor requisition schedule appointments and provide additional information.
- Maintained organized patient records and insured confidentiality at all stages of processing.
- Assisted ultrasound technologies by preparing patients for imaging and ensuring efficient workflow.
- Took part in team meetings to discuss office operations and improve patient care processes.
- Created and distributed office memos to ensure clear, communication and smooth day-to-day operations.
Volunteer
NCSY
Toronto, ON
09.2020 - 10.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted in managing and organizing the learn and earn program which provided education educational sessions on Jewish studies for students.
- Facilitated group discussions, ensuring all engaging learning environment, and encouraging participation from all attendees.
- Coordinated logistics for meetings, including location set up and scheduling to ensure smooth operations.
- Supported program outreach and promoted engagement fostering a sense of community among participants.
- Adapted to remote learning during the peak of COVID-19 the program continued smoothly while maintaining participant engagement.
- Planned for virtual meetings, including setting up Zoom calls, sending out meeting links and ensuring all participants had access to the sessions.
- Facilitated and lead weekly discussions on each specific week’s Parsha.
- Helped manage the distribution of payments for students ensuring they received compensation for their participation each month.
Wait/Bar Staff
Joey Restaurants
Toronto, ON
12.2021 - 06.2022
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Promoted special events at the bar through engaging conversations with customers and social media updates.
- Provided high-quality service to customers during evening and night shifts in a fast paced environment.
- Took orders, served food and beverages and insured customer satisfaction throughout the dining experience.
- Managed cash, and credit card transactions, ensuring accurate billing and handling payments.
- Maintain a clean and organized work environment, including the bar to meet health and safety standards.
Crew Member
Revitasize
Richmond Hill, ON
06.2021 - 03.2022
- Managed various service areas efficiently.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Took orders, prepared meals, and collected payments.
Food Service Worker
Aroma
01.2021 - 06.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sales Associate
Garage Clothing
Vaughan, ON
01.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Teacher's Assistant
Kayla's Children Centre
Thornhill, ON
10.2016 - 03.2017
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in providing individualized support to children with disabilities fostering a positive and inclusive learning environment.
- Maintained safety and security by overseeing students in recess environments.
- Collaborated with teachers to develop and implement lesson plans tailored to each child unique needs and abilities.
- Supported children with daily activities, helping them build essential life skills in promoting social and emotional development.
- Ensure a safe, caring and structured classroom environment tasks to meet each child’s developmental level.
- Worked closely with parents and staff to track progress Specific challenges, ensuring the best outcomes for each child.
- Worked closely with parents and staff to track progress and address specific challenges, ensuring the best outcomes for each child.
Camp Counselor
Lubavitch Day Camp
Thornhill, ON
07.2014 - 08.2016
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Strengthened parental trust and satisfaction through regular, detailed communication regarding campers' well-being and progress.
- Encouraged creative expression among campers by setting up art and music workshops.
Education
Bachelor In Justice Studies - Criminal Justice
University of Guelph-humber
Etobicoke, ON04.2025
Skills
- Case management
- Policy analysis
- Report writing
- Research methodologies
- Data entry
- Workflow optimization
- Records maintenance
- Collaboration and teamwork
Languages
Hebrew
Elementary
Timeline
Medical Receptionist
True North Imaging
01.2023 - Current
Wait/Bar Staff
Joey Restaurants
12.2021 - 06.2022
Crew Member
Revitasize
06.2021 - 03.2022
Food Service Worker
Aroma
01.2021 - 06.2021
Volunteer
NCSY
09.2020 - 10.2022
Sales Associate
Garage Clothing
01.2018 - 10.2019
Teacher's Assistant
Kayla's Children Centre
10.2016 - 03.2017
Camp Counselor
Lubavitch Day Camp
07.2014 - 08.2016
Bachelor In Justice Studies - Criminal Justice
University of Guelph-humber