Shangshui Zheng
Ottawa,ON
Summary
Committed professional with experience in reception and retail sales. Skilled in customer service and merchandising with excellent communication skills. Adept at problem-solving, teamwork, and efficiently managing client needs in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tells Studio
06.2023 - 08.2023
- Greeted customers warmly and offered assistance.
- Leaded customers to find, introduce, select and promote products, answered customers' questions, and added potential customers to the official social media of the brand.
- Responsible for the opening and closing of the store and daily cleaning.
- Kept work area clean, organized and free of clutter at all times, to provide a warm store environment, improve customer satisfaction.
- Responsible for the operation of brand social media accounts, answering customers' questions online and maintaining customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Receptionist
Liuduo Dental
06.2020 - 08.2020
- Greeted visitors warmly and ensured they had a positive experience.
- Registered patient information, added visit times to the clinic's work system, scheduled doctors, and called back after treatments were completed.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Maintained a well-organized reception area with with water, coffee and snacks for patients to create a welcoming environment.
- Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.
Education
Bachelor of Arts - Communication
University of Ottawa
Ottawa, ON04.2027
Skills
- Customer Needs Assessment
- Product Sales
- Upselling
- Client Account Management
- Outgoing Personality
- Problem-Solving
- Teamwork and Collaboration
- Merchandising Understanding
Timeline
Sales Associate
Tells Studio
06.2023 - 08.2023
Receptionist
Liuduo Dental
06.2020 - 08.2020
Bachelor of Arts - Communication
University of Ottawa