Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shangshui Zheng

Ottawa,ON

Summary

Committed professional with experience in reception and retail sales. Skilled in customer service and merchandising with excellent communication skills. Adept at problem-solving, teamwork, and efficiently managing client needs in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Sales Associate

Tells Studio
06.2023 - 08.2023
  • Greeted customers warmly and offered assistance.
  • Leaded customers to find, introduce, select and promote products, answered customers' questions, and added potential customers to the official social media of the brand.
  • Responsible for the opening and closing of the store and daily cleaning.
  • Kept work area clean, organized and free of clutter at all times, to provide a warm store environment, improve customer satisfaction.
  • Responsible for the operation of brand social media accounts, answering customers' questions online and maintaining customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Receptionist

Liuduo Dental
06.2020 - 08.2020
  • Greeted visitors warmly and ensured they had a positive experience.
  • Registered patient information, added visit times to the clinic's work system, scheduled doctors, and called back after treatments were completed.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
  • Maintained a well-organized reception area with with water, coffee and snacks for patients to create a welcoming environment.
  • Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.

Education

Bachelor of Arts - Communication

University of Ottawa
Ottawa, ON
04.2027

Skills

  • Customer Needs Assessment
  • Product Sales
  • Upselling
  • Client Account Management
  • Outgoing Personality
  • Problem-Solving
  • Teamwork and Collaboration
  • Merchandising Understanding

Timeline

Sales Associate

Tells Studio
06.2023 - 08.2023

Receptionist

Liuduo Dental
06.2020 - 08.2020

Bachelor of Arts - Communication

University of Ottawa
Shangshui Zheng