Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shangqing Zhang

Edmonton,Alberta

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Sales Manager

Shangqing Zhang
04.2023 - Current
  • Self-employed, responsible for communicating with and responding to customers on social media to help solve their needs.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • We communicate with our clients on a daily basis, asking them questions and helping them make the right choices.

Pet Groomer

PAWPAW
04.2023 - 06.2023
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Take the initiative to clean up and tidy up during off hours.
  • Work with four co-workers each day, grooming no less than 30 pets per day with the entire team.

Salesman

QINGDAO KINGSTAR INTERNATIONAL TRADE CO., LTD
01.2020 - 09.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Contact with domestic food importers and ask them about their price range, so that we can choose the right one from foreign exporters' prices for international trade.

Education

Bachelor of Arts - Economics

University of Alberta
Edmonton
04.2024

Skills

  • Budgeting and Expenditures
  • Establishing Contacts
  • Suggestive Selling
  • Providing Feedback
  • Customer Experience Management
  • Reading Comprehension
  • Promote Products
  • Following Supervisor Instructions

Timeline

Sales Manager

Shangqing Zhang
04.2023 - Current

Pet Groomer

PAWPAW
04.2023 - 06.2023

Salesman

QINGDAO KINGSTAR INTERNATIONAL TRADE CO., LTD
01.2020 - 09.2020

Bachelor of Arts - Economics

University of Alberta
Shangqing Zhang