Shangith Kumaran
Scarborough,Ontario
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Cast Leader
Cineplex
Toronto, ON
12.2019 - 02.2024
- Completed customer transactions within 90 seconds and ensured accuracy of orders through POS transactions
- Ensured all uber eats delivery orders leave accurately in a timely manner, allowing for delivery within 15-30 minutes
- Trained employees on various functions of the business and ensuring quality service for our guests and employees’ retention of knowledge regarding the functions and purpose
- Ensured birthday parties ran smoothly by ensuring all items, food & drink orders were provided accuracy and on time, while ensuring exceptional service
- Demonstrated a keen awareness of the store environment by ensuring I always remained approachable and warm
- Initiated conversations and connected with the customer by communicating in a genuine and articulate way; that ensured the customer was always the priority
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Voluntary Worker
SEVEN OAKS SENIOR HOME
Toronto, Ontario
08.2017 - 03.2021
- Set up tables and chairs and unloaded necessary equipment to prepare for events
- Assisted with facilities maintenance, basic cleaning and trash removal
- Improved patient outlook and daily living through compassionate care
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Engaged with patients and families to provide emotional support and daily living instruction
- Transported patients to medical, dental and personal care appointments.
Voluntary Worker
HEART BEATS DAYCARE
Toronto, Ontario
06.2018 - 08.2019
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
- Secured indoor and outdoor premises to protect children
- Developed and enforced positive strategies to encourage good behavior
- Tutored and mentored school children to provide additional learning opportunities
- Recorded child behavior, food and medication information for supervisors.
Education
Bachelor of Science: Nursing (BScN) -
York University
01.2025
OSSD -
R.H. King academy
06.2020
Skills
- Reliable
- Communication skills
- Time management
- Team player
- Critical thinking and Problem solving
- Cooperative with partner/groups
- Physical endurance
- Promotional support
References
References Available Upon Request
Timeline
Cast Leader
Cineplex
12.2019 - 02.2024
Voluntary Worker
HEART BEATS DAYCARE
06.2018 - 08.2019
Voluntary Worker
SEVEN OAKS SENIOR HOME
08.2017 - 03.2021
Bachelor of Science: Nursing (BScN) -
York University
OSSD -
R.H. King academy