Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanessa Jones

Toronto,ON

Summary

Versatile and highly motivated server, with a proven track record of enhancing customer satisfaction and streamlining operations at Swiss Chalet establishments. Excelled in kitchen organization and server communication, training staff, and managing inventory for peak efficiency. Demonstrated reliability and adaptability, significantly contributing to team success and operational excellence Ready and willing to learn new .

Overview

17
17
years of professional experience

Work History

Swiss Chalet Line Cook, Server

Sarah Sookroo
09.2021 - 08.2023
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Did opening for new restaurants when needed
  • took phone orders and dealt with costumer issues
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Swiss Chalet Dixon Martin Groove

Paul Tobias
08.2019 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • worker as line cook
  • worked take out >placing and packing orders
  • preping food and stocking shelf's
  • dishwashing duites
  • hotess
  • open sand closing duties weekly
  • restocking and waste count duties
  • worked both east side Mario's and Swiss both retardant combined at this location
  • worked pos system
  • took phone complaints and resolved many issues

Swiss Chalet Server

Sarah Sookroo
07.2016 - 08.2019
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Checked guests' identification before serving alcoholic beverages.

Canegrove Bar& Grill

TOM
03.2006 - 12.2009
  • Promoted a positive guest experience with courteous interactions and attentiveness to player needs during their time at the facility.
  • Demonstrated adaptability and willingness to assist in other areas of golf course operations when necessary, contributing to seamless service delivery across all departments.
  • Maximized operational efficiency during peak periods by monitoring and adjusting the flow of golf carts to meet demand.
  • Coordinated effectively with grounds crew staff to accommodate any necessary changes in course conditions or scheduled maintenance activities that impacted cart usage patterns or routing logistics.

Education

Law Enforcement - Law Enforcement Foundations

Everest College
03-2018

Skills

  • Cleaning and organization
  • Highly motivated
  • Reliable and trustworthy
  • Kitchen organization
  • Server communication
  • Crew training

Languages

English

Timeline

Swiss Chalet Line Cook, Server

Sarah Sookroo
09.2021 - 08.2023

Swiss Chalet Dixon Martin Groove

Paul Tobias
08.2019 - 09.2021

Swiss Chalet Server

Sarah Sookroo
07.2016 - 08.2019

Canegrove Bar& Grill

TOM
03.2006 - 12.2009

Law Enforcement - Law Enforcement Foundations

Everest College

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Shanessa Jones