Summary
Overview
Work History
Education
Skills
President, Trent International Students Association
Outreach Officer, Trent International Students Association
Second Year Representative, Amnesty International
First Year Representative, Trent International Students Association
Timeline
Generic

Shane Savio Pinto

Peterborough,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Beauty Advisor/Operations Product Consultant

Sephora
08.2023 - Current
  • Perform shipment receipt and processing in a timely manner.
  • Process transfers, damages, and testers per company standards.
  • Check in all visual elements and communicate missing/damaged pieces to the Operations Supervisor.
  • Ensure safety and tidiness standards are respected and maintained at all times.
  • Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s) or Store Manager.
  • Determine client's needs and suggest products to meet their needs. Communicate product knowledge to clients as appropriate.
  • Ensure that "in-depth" brand training is successfully completed for designated team members. Actively pursue additional product knowledge as needed.
  • Be knowledgeable of special events/animations within the store. Participate in programs to reduce shortages/ losses. Designated advisors to be knowledgeable of cashier functions.
  • Consistently hit sales targets by providing multi-world purchases for each client
  • Provide additional services that Sephora offers when required

Marketing and Communications Manager

Journal Of Undergraduate Studies At Trent
10.2022 - 07.2023
  • Contributed expertise to multiple committees to enhance outreach and branding strategies.
  • Revamped online and print materials in collaboration with graphic designers, photographers and printers.
  • Designed a social media strategy and posting plan in collaboration with the editors
  • Communicated with editors and contributors and have knowledge of JUST publishing calendar
  • Designed and scheduled or posted creative and relevant social media content for JUST to enhance the online presence and promote our work
  • Created graphic design, photography, visual art, audio, and/or audiovisual works for publication by JUST.
  • Spearheaded the development and execution of comprehensive communications strategies to promote corporate objectives
  • Developed and implemented a wide variety of marketing materials, such as advertisements and e-newsletters.
  • Leveraged social media platforms to engage with target audiences and amplify the department's messages.

Recruitment Assistant

Trent International, Trent University
12.2020 - 05.2022
  • Developed and maintained relationships with various departments to increase the recruiting of International Students
  • Maintained accurate records of recruitment activities and provided timely reports to the recruitment team
  • Attended open houses, international events, and other university-run events to increase awareness of Trent International
  • Managed external inquiries (phone calls, emails) from prospective students, ensuring timely and informative responses adhering to Trent's protocols.
  • Guided prospective students through the application process, offering support in course selection, housing options, degree requirements, visa-related inquiries, and tax questions.
  • Provided personalized guidance to international students for a smooth transition to Canada and Trent University.
  • Collaborated with Enrollment Advisors, equipping them with accurate admissions information for effective responses to student inquiries
  • Assisted in organizing and participating in the Trent International Open House, offering on-the-spot admission assessments and support.
  • Contributed to marketing emails targeting prospective students, and aligning admissions content to attract more applicants.
  • Maintained and organized digital records of student information, ensuring seamless collaboration with other recruitment assistants and managers.
  • Facilitated communication between university departments, ensuring comprehensive support for prospective students.
  • Demonstrated strong interpersonal skills and a student-centered approach to providing exceptional customer service.

Marketing and Communications

Trent University
02.2020 - 05.2022
  • Managed the social media account, raising followers and interactions by following new trends and creating new ideas consistently.
  • Continuously ensured student feedback and suggestion were heard and improvements were made appropriately.
  • Published various news articles on events, information, and achievements provided by the university.
  • Collaborated with other student employees to ensure TikTok content is student focused and satisfies student needs.
  • Created various data sheets and reports on different marketing strategies and maintained records of different universities’’ marketing strategies
  • Ensured major projects were always submitted before the deadline.
  • Consistently brainstormed ideas and worked on ample tasks at a time to ensure the success of the department.
  • Coordinated and planned various Trent events throughout the year to engage students
  • Responsible for coordinating with other Universities and local companies in regard to our latest advertisement strategies
  • Used platforms such as Constant Contact, Email Hunter Tool, and Active Campaign to relay messages across different platforms and to different universities
  • Worked on a beginner’s guide to Website development for Trent University’s main website
  • Utilized various digital marketing channels to reach incoming students.
  • Implemented creative strategies to improve student engagement

Brand Ambassador

Trent Central Students' Association, Trent Univers
07.2021 - 10.2021
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Engaged, educated, and befriended students to deliver various events, campaigns, and services provided by the department
  • Generated creative ideas to increase engagement and drive loyalty.
  • Consistently interacted with students and promoted products and services offered by the association
  • Contributed to the opening of Freedom Lounge by interacting with students, promoting the association, as well as shooting content for social media
  • Attended various Orientation Week events to promote and handout various services for students
  • Engaged with students and faculty in a professional and friendly manner
  • Acted as a viable representative for the overall brand of the association
  • Sold various products and services that would benefit different communities of students
  • Worked closely with the Marketing Manager to spearhead one of TCSA’s biggest events of the year
  • Responsible for the coordination, decoration, and vendors for each event

Autism Program Specialist - Student Employee

The Westminster School
09.2018 - 06.2019
  • Maintained regular communication between teachers and professionals via email and phone calls to coordinate program logistics.
  • Established goals and created action plans to achieve goals.
  • Worked directly with middle school children with autism to support their educational development
  • Assisted students in improving their academic, social, and emotional skills through personalized learning approaches.
  • Implemented individualized educational plans (IEPs) and modified teaching strategies to meet the unique needs of each student
  • Conducted regular assessments and evaluations to track the progress of students' educational development.
  • Generated detailed reports on students' academic achievements, social interactions, and emotional growth.
  • Collaborated with teachers, parents, and the school counselor to create a supportive and inclusive learning environment for each student enrolled in the program.
  • Maintained accurate records of students' educational progress, including attendance and behavioural observations.

HR Administrative Assistant

Copa Shipping
02.2018 - 06.2018
  • Proficient in data entry and document management systems.
  • Managed daily administrative tasks including scheduling meetings, drafting correspondence, and filing documents.
  • Proven ability to manage multiple assignments and prioritize workload in a fast-paced environment.
  • Responsible for the maintenance of confidential employee files and records.
  • Implemented effective administrative procedures to streamline workflow and reduce costs.
  • Utilized strong organizational and time management skills to ensure deadlines were met.
  • Gained experience in utilizing various HR software systems to manage employee data.
  • Compiled and analyzed data to provide weekly and monthly reports to management.
  • Supported the hiring process by reviewing applications, conducting assessments, and developing training materials for new hires.
  • Collaborated with benefits providers to ensure accurate enrolment and changes.
  • Facilitated new employee onboarding by preparing orientation materials and scheduling training sessions.
  • Responded to customer queries via phone calls and emails, demonstrating excellent communication and problem-solving skills.
  • Answered and redirected incoming phone calls for office.

Education

Bachelor of Arts - Psychology

Trent University
Peterborough, ON
12.2023

High School Diploma -

The Westminster School
Dubai, UAE
06.2019

Skills

    Microsoft Office

    Budget Management

    Data Entry

    Time Management

    Attention to Detail

    Customer Service

    Problem Solving

    Multi-tasking

President, Trent International Students Association

  • Represented the entire International community at Trent University
  • Acted as the chief spokesperson and the Chief Executive Officer of the Trent International Students’ Association.
  • Attended all meetings of the Board and of the General Body to represent the International community.
  • Consulted, through available channels on matters of mutual concern to international students. Endeavor to gain International Student representation on committees at the university where it is nonexistent.
  • Consigned all financial documents

Outreach Officer, Trent International Students Association

  • Outreached to International Students by working with members of the team to achieve external tasks such as reduction in International Student fees, acknowledging rights for students and catering to housing issues throughout Peterborough.
  • Worked hand-in-hand with various student groups to ensure bigger turnouts and widening the community
  • Maintained the logistics and roles and responsibilities of each member

Second Year Representative, Amnesty International

  • Advocated for social justice issues all throughout campus while maintaining thorough research on issues to broadcast on social media and holding events to discuss these issues further
  • Maintained positive relationships with second-year students by promoting Amnesty International and ensuring students are involved in the group.
  • Represented Amnesty International to all second-year students

First Year Representative, Trent International Students Association

  • Represented international students by ensuring each students’ voice was heard, especially students in first year
  • Promoted various events and worked alongside the Director of Publicity to ensure a good turnout, liaising with rxegional groups’ director of publicity, writing content for social media and managing internal communication.
  • Worked alongside the outreach officer to collaborate with different groups and assisted in maintaining promotion through Trent Radio and tabling all throughout the Trent University campus.

Timeline

Beauty Advisor/Operations Product Consultant

Sephora
08.2023 - Current

Marketing and Communications Manager

Journal Of Undergraduate Studies At Trent
10.2022 - 07.2023

Brand Ambassador

Trent Central Students' Association, Trent Univers
07.2021 - 10.2021

Recruitment Assistant

Trent International, Trent University
12.2020 - 05.2022

Marketing and Communications

Trent University
02.2020 - 05.2022

Autism Program Specialist - Student Employee

The Westminster School
09.2018 - 06.2019

HR Administrative Assistant

Copa Shipping
02.2018 - 06.2018

Bachelor of Arts - Psychology

Trent University

High School Diploma -

The Westminster School

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Shane Savio Pinto