Shane Michael C. Cajilig
Edmonton,AB
Summary
Experienced with overseeing food service operations, ensuring high quality and compliance with health standards. Utilizes strong leadership and staff management skills to maintain efficient and cohesive team performance. Knowledge of inventory control, customer service, and operational efficiency strategies.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
18
18
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
09.2024 - 01.2025
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Restaurant Manager
Freemont Foods Corporation
05.2008 - 09.2024
- Sales (Jollibee) Defines Sales building initiatives in the restaurant and implements marketing initiatives Defines Sales building and local marketing tactics of the restaurant as aligned with area plans on validated data Integrates desired product sales mix in suggestive selling and in-store sales building Performs competitor checks and develops action plans proposals Leads community relations initiatives
- Hiring/Training Manager (Jollibee) Responsible for recruitment and selection process
- Ensures employees welfare by providing them an environment where everybody can grow
- Establish well trained, motivated, and cohesive management team to deliver expected results Establish a well-defined training organizational Structure
- Ensures that Training Plans/Training records of all Staff are available and documented
- Service Quality Manager (Jollibee) Ensures to run the shift efficiently and effectively to achieve store results
- Ensures TOTAL CUSTOMER SATISFACTION Ensures that the service team must understand the Feedback Management System in order to execute their roles effectively and handle customers feedback appropriately
- Ensures to produce excellent Service in every opportunity possible
- Cash Control Manager (Jollibee) Ensures a correct and effective implementation of Cash Control System
- Ensures that all Counters/Cashiers are certified in the Cash Control System Ensures that store operations conform to the system
- Deployed CAP-Corrective Action Plan Analysis
- Product Quality Manager (Jollibee) Responsible for preparing the Daily Inventory Count (DIC) of stocks
- Responsible in inspecting, assessing and evaluating the quality of newly delivered raw materials
- Ensures to produce quality food which conforms to standards
- Ensures to manage FCPC (Food Cost Paper Cost) appropriately to achieve company's viability and profitability
- Ensures that the production team must understand the importance of Food Safety Standards
- Ensures that Food Standards and Standard Operating Procedure should be strictly followed and observed
- Shift Management (Jollibee) Performs production, service and channel management activities, prepares facilities admin tasks as assigned during the shift
Sales Utility Clerk
Metro Manila Shopping Mecca Corp.
10.2007 - 02.2008
- Cheker
- Display in-charge
- Promotes Product and sale items
Service Crew
Tummy Bliss Corporation
10.2006 - 03.2007
- Production Staff
- Dining Staff
- Counter Crew
Education
Bachelor of Science - Commerce Major in Marketing
University Of San Agustin
03-2006
Secondary -
Don Felix Serra National High School
San Joaquin, Iloilo01.2002
Elementary -
San Joaquin Central Elementary School
San Joaquin, Iloilo01.1998
Skills
- Customer service
- Operations management
- Cost controls
- Inventory control
- Sales leadership
- Critical thinking
- Quality control
- Team collaboration
- Listening skills
- Multi-tasking strength
- Goal oriented
Personal Information
- Place of Birth: St. Paul’s Hospital, Iloilo City
- Height: 5'4
- Weight: 90 kg
- Date of Birth: 05/03/85
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Food Service Supervisor
Tim Hortons
09.2024 - 01.2025
Restaurant Manager
Freemont Foods Corporation
05.2008 - 09.2024
Sales Utility Clerk
Metro Manila Shopping Mecca Corp.
10.2007 - 02.2008
Service Crew
Tummy Bliss Corporation
10.2006 - 03.2007
Secondary -
Don Felix Serra National High School
Elementary -
San Joaquin Central Elementary School
Bachelor of Science - Commerce Major in Marketing
University Of San Agustin
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