Shanell Gates
Carson
Summary
With over 15 years of expertise in mental health, addiction recovery, and executive leadership, I am a seasoned Wellness and Recovery Coach. Demonstrating a track record of collaborating effectively with multidisciplinary teams, I have designed and implemented innovative recovery and wellness programs and systems. Excelling at training and mentoring industry professionals, I ensure measurable client outcomes. Additionally, I possess skills in crisis management, conflict resolution, and tailoring solutions for diverse populations, including high-net-worth individuals and elite professionals, resulting in consistent success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CEO & Wellness and Recovery Coach and Consultant
Allies of Sobriety and Addiction Recovery Inc.
05.2020 - Current
- Spearheaded and collaborated with multidisciplinary teams to improve organizational strategy, increasing client engagement and census by up to 50% through partnerships with 20+ high-end treatment centers, staffing agencies, and concierge medical practices
- Collaborated with clinical teams to design customized recovery plans, achieving a 55% average sustained sobriety rate over 3+ years for elite clientele that continues supplemental services with us after treatment concludes such as but not limited to care support and/or case management
- Coordinated with multidisciplinary teams, creating systematic care documentation and training policies and processes with bespoke solutions for clients
- Developed advanced training programs, enhancing staff efficiency by 25% and establishing elite standards of care
- Implemented crisis prevention and management systems, reducing client relapse incidents
Operations Specialist
Premier Healthcare Services
04.2021 - 10.2022
- Designed workflows that reduced admin time by 25%, optimizing the priority of delivering quality patient care
- Supervised cross-disciplinary teams, fostering seamless collaboration and heightened productivity
- Enforced operational policies, ensuring 100% regulatory compliance
Operations Manager
Grace Premier Enterprises
05.2017 - 04.2021
- Led operational improvements, increasing efficiency for partners and clients by 35% and optimizing workflow processes
- Achieved an 85% staff retention rate through strategic recruitment and retention initiatives
- Designed and executed comprehensive training programs, enhancing team competency by 20%
- Fostered partnerships with clinical teams, improving patient outcomes
Mental Health Worker Lead – Overnight Shift
CHLB / Hawthorne Behavioral Health Campus
03.2013 - 12.2016
- Supervised overnight mental health unit operations, reducing incidents by 40% through proactive safety protocols
- Collaborated with clinicians to develop stabilization plans, improving staff and client safety and efficiency
- Utilized advanced CPI de-escalation techniques, reducing restraint usage by 35%
Medication Technician - Per Diem
Anne Sippi Clinic
11.2015 - 04.2016
- Administered medications with 100% accuracy, adhering to treatment protocols
- Enhanced patient education on medication regimens, reducing errors by 25% during my shift
Dementia Unit Coordinator
Atherton Baptist Homes
06.2014 - 10.2015
- Improved resident satisfaction through tailored care plans, staff training, and coordination of care with clinical staff
- Mentored staff, reducing behavioral incidents by 20%
Staff Coordinator Supervisor
United Cerebral Palsy – Home Care Agency
05.2013 - 10.2014
- Managed staff schedules, and provided conflict resolution and prevention strategies and solutions
- Implemented staff training programs, ensuring consistent care quality and compliance
Staff Development Officer and Case Manager
CNS Services Inc.
06.2007 - 02.2013
- Designed and implemented robust training frameworks, enhancing staff performance by 25% and aligning with organizational goals
- Created and executed comprehensive staff development programs, integrating clinical best practices and regulatory compliance to improve care quality
- Coordinated cross-departmental collaboration to streamline processes, leading to more efficient service delivery
- Oversaw and managed complex client cases, ensuring personalized care plans addressed individual needs and exceeded satisfaction benchmarks
- Established mentorship programs to foster professional growth, reduce staff turnover, and build cohesive teams capable of delivering high-quality care
- Conducted needs assessments to align training with organizational objectives, directly improving staff competency and client outcomes
Psychiatric Technician-Overnight
L.A. Metropolitan Medical Center
02.2009 - 12.2011
- Supported patients with severe mental health challenges, improving outcomes by 30% through therapeutic techniques
- Responded to psychiatric crises with advanced de-escalation strategies, ensuring safety for all
Business Development Coordinator -Part Time
CNS Services Inc.
07.2006 - 06.2007
- Increased client acquisition by customizing staffing solutions for their specific challenges and needs
- Designed and implemented seamless onboarding processes for new clients, ensuring a smooth approach to client relations and account management to ensure they were always appropriately supplied with their staffing needs and other services we provided
Education
Communication Studies -
El Camino College
Artificial Intelligence in Healthcare Professional -
Harvard Institute
Certified Professional Recovery Coach (CPRC) -
The Addictions Academy
Trauma-Informed Care and Recovery Specialist Certification -
PESI
Mindfulness and DBT Certification -
PESI
Substance Use Disorder Certification -
Tarzana Treatment Centers College
01-2025
Skills
- Crisis Management and Conflict Resolution
- Training and Development System Design
- Leadership and Staff Development
- Strategic Planning and Policy Development
- Case Management and Client Advocacy
- Trauma-Informed Care Practices
- HIPAA Compliance and Regulatory Adherence
- Cross-Functional Team Leadership
- Client-Centered Recovery Solutions
Certification
Additional certifications and training documentation are available upon request, highlighting advanced expertise and specialized qualifications.
Timeline
Operations Specialist
Premier Healthcare Services
04.2021 - 10.2022
CEO & Wellness and Recovery Coach and Consultant
Allies of Sobriety and Addiction Recovery Inc.
05.2020 - Current
Operations Manager
Grace Premier Enterprises
05.2017 - 04.2021
Medication Technician - Per Diem
Anne Sippi Clinic
11.2015 - 04.2016
Dementia Unit Coordinator
Atherton Baptist Homes
06.2014 - 10.2015
Staff Coordinator Supervisor
United Cerebral Palsy – Home Care Agency
05.2013 - 10.2014
Mental Health Worker Lead – Overnight Shift
CHLB / Hawthorne Behavioral Health Campus
03.2013 - 12.2016
Psychiatric Technician-Overnight
L.A. Metropolitan Medical Center
02.2009 - 12.2011
Staff Development Officer and Case Manager
CNS Services Inc.
06.2007 - 02.2013
Business Development Coordinator -Part Time
CNS Services Inc.
07.2006 - 06.2007
Artificial Intelligence in Healthcare Professional -
Harvard Institute
Certified Professional Recovery Coach (CPRC) -
The Addictions Academy
Trauma-Informed Care and Recovery Specialist Certification -
PESI
Mindfulness and DBT Certification -
PESI
Additional certifications and training documentation are available upon request, highlighting advanced expertise and specialized qualifications.
Communication Studies -
El Camino College
Substance Use Disorder Certification -
Tarzana Treatment Centers College
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