Shanelle Seenaraine
Windsor,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
Red Apple
04.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Victoria's Secret
08.2022 - 01.2023
- Drives store sales and growth by personally selling to customers
- Converting returns, offers and other promotions into larger sales
- Reinforces customer buying decisions at checkout and encourages purchase of additional items
- Recovers cash wrap selling zone and “go-backs”
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Cash Office
The Real Canadian Wholesale Club
12.2019 - 08.2022
- Issue payroll
- Oversee Front End staff and resolve issues regarding scheduling, technical equipment, customer relations and complaints, and customer traffic
- Count and balance tills and safe, administer till loans, account for all money coming in and going out of store on day-to-day basis
- Pass along information from management to cashiers, and communicate information regarding issues and events to other assistant managers and higher management
- Communicated guest and employee requests to management for issue resolution.
- Prepared bank deposits and corporate cash shipments.
Cashier/Customer Service
The Real Canadian Wholesale Club
08.2019 - 08.2022
- Receive payment by cash, credit cards, cheques
- Responsible for compliance to company policies, procedures and applications in Front End, including price integrity
- Manage product returns and exchanges following company’s return policy and answer telephone inquiries and transfer calls to appropriate departments/persons when necessary
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed.
PCX Personal Shopper
The Real Canadian Wholesale Club
08.2019 - 08.2022
- Maintaining product displays
- Maintain store cleanliness to standards
- Gained strong leadership skills by managing projects from start to finish.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Hostess and Server
RFMG Corporate Catering, Events
12.2018 - 08.2022
- Welcome guests in warm and friendly manner
- Monitors restaurant activity to determine seating and dining flow
- Taking food and beverage orders and accurately entering them into ordering system
- Communicating any food allergy or special nutrition needs to kitchen staff
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Served food and beverages promptly with focused attention to customer needs.
Education
Developmental Psychology
University of Windsor
Windsor, ON04.2027
Social Work
Humber College
Toronto, ON04.2023
Skills
- Self-motivated with continuous desire to learn
- Dependable, responsible and punctual
- Ability to work well under pressure and ability to prioritize tasks in logical and organized manner
- Ability to work with minimal supervision
- Ability to adapt to changes in new work environment according to company standards and policies
- Excellent customer service skills
- Excellent written and verbal communication skills
Timeline
Sales Associate
Red Apple
04.2024 - 08.2024
Sales Associate
Victoria's Secret
08.2022 - 01.2023
Cash Office
The Real Canadian Wholesale Club
12.2019 - 08.2022
Cashier/Customer Service
The Real Canadian Wholesale Club
08.2019 - 08.2022
PCX Personal Shopper
The Real Canadian Wholesale Club
08.2019 - 08.2022
Hostess and Server
RFMG Corporate Catering, Events
12.2018 - 08.2022
Developmental Psychology
University of Windsor
Social Work
Humber College
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