Shanelle Sasseville
Scarborough,ON
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your Pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Harmony Valley Pharmacy Remedy's RX
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Counseled customers on medications, appropriate dosage and potential side effects.
Pharmacy Assistant
Pickering Village Pharmacy
03.2021 - 05.2023
- Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
- Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
- Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
- Collaborated with pharmacists to provide high-quality patient care and tailored medications.
- Enhanced compounding accuracy by meticulously following formulas and procedures.
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
- Utilized specialized equipment for efficient preparation of various dosage forms including creams, capsules, and suspensions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Assistant/Cashier
Rexall Pharmacy
11.2014 - 10.2019
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Supported operations with filing, copying and faxing.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Assisted pharmacy staff with preparing medications and filling orders.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Operated lottery terminal/OLG lottery retailer
Education
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Toronto, ONSkills
- Problem-solving skills
- Team Collaboration
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Prescription Filling
- Supply Restocking
- Processing payments
- Receiving incoming supplies
- OTC Recommendations
- Customer Service
- Data Entry
Languages
English
Native or Bilingual
Timeline
Pharmacy Technician
Harmony Valley Pharmacy Remedy's RX
05.2023 - Current
Pharmacy Assistant
Pickering Village Pharmacy
03.2021 - 05.2023
Pharmacy Assistant/Cashier
Rexall Pharmacy
11.2014 - 10.2019
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
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