Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shanelle Sargent

Shanelle Sargent

Saskatoon,Canada

Summary

Published Author with a passion for psychology, and human connection, leveraging 7+ years of expertise in child psychology. Recently published “Meet Me at Midnight” and working toward a second release in 2026. Marketing and sales for both book sales, and coaching. Seeking opportunities in Public Relations, developing and improving conflict, difficult conversations, and building connections. My desire for growth in communication and active listening will help my desire to understand the needs of customers and effectively communicate, building on my skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring clients' satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Nanny

Jodi and Brody Parent
03.2020 - 03.2021
  • Empathy and understanding individuals’ needs to act effectively to support individuals holistically.
  • Collaborated with family to enhance daily programming and optimized growth, meeting needs.
  • Developed rapport with the children through active listening skills, leading to trust and positive results in behaviour, and growth.

Freelance Spiritual Coach / Mental Wellness Guide

Self Employed Services
01.2023 - Current
  • Conduct 1:1 coaching sessions (online calls), scheduling.
  • Active Listening to help clients come to terms with their Core Issue, the root, to assist them in Productive Guidance, and creating a Wellness Plan moving forward.
  • Developed individualized wellness plans to enhance client mental health outcomes.
  • Evaluated client progress through regular assessments and provided constructive feedback.
  • Provided prompt and effective client support via phone, email, and chat channels
  • Managed multi-channel support, including phone, email, whatsapp, and zoom.
  • Resolved clients' issues through effective communication and problem-solving techniques.
  • Conducted regular follow-ups to ensure resolution of customer issues and service excellence.
  • Developed rapport with clients through active listening skills, leading to results and positive feedback.
  • Maintained detailed records of client zoom calls, understanding the root issues of their needs, and the blocks to their potential success.
  • Proper follow-up and resolution of issues.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Author & Travel Researcher

Self Employed Writer
01.2023 - Current
  • Collaborated with Publishing company to assist in the publishing process, gaining skills with marketing, editing, and communicating to SELL to desired audience.
  • Published "Meet Me at Midnight", based on a Thailand trip. Writing every morning, practiced consistent habits to achieve goals.
  • Interviewing relevant people to understand differing perspectives, Nicaragua trip gave opportunity.
  • Edited and revised manuscripts, ensuring clarity, coherence, and adherence to publication standards.
  • Conducted extensive research to ensure accuracy and authenticity in writing.
  • Engaged with readers through social media platforms to build a loyal audience.
  • Analyzed market trends to identify opportunities for new book projects.

Early Childhood Educator Level III

Saskatoon Early Childhood Education Centre
03.2021 - Current
  • Programming. Observation. Documentation.
  • Remaining calm in chaos.
  • Diffusing scenarios.
  • Partnering with Families to Create Best Practice for each child.
  • Consistently taught effective communication and problem-solving techniques, as well as implementing.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with parents.
  • Resolved parents' complaints with empathy, resulting in the child's best care. Putting the family first was putting the "customer" first, to resolve conflict, build rapport.

Education

Course - Alive & Free Coach Launch

Alive & Free Coaching
10.2023

Diploma - Life Coaching and Mentoring

Oxford Home Study Centre (OHSC)
12.2022

Certificate - TQUK Teaching English as a Foreign Language (RQF)

Online International TEFL Academy
03.2022

Diploma - Early Childhood Education (AECE)

Saskatchewan Polytechnic
Saskatoon, SK
06.2019

Course - COMM 294 Teamwork Skills

Saskatchewan Polytechnic
Saskatoon, SK
01.2019

Skills

  • WRITING
  • TYPING
  • Empathetic listening
  • Human Connection
  • Behavioural observation Documentation
  • Cross-Cultural Research
  • Resiliency
  • Active Listening, Problem Solving
  • Ability to transform observation into compelling narratives
  • Scheduling Practicum Calls (TEFL, Coach)
  • Book launch – Marketing Basics
  • Time Management (Travel, writing, studies)
  • Creating Lesson Plans
  • Reliability and trustworthiness
  • Approachable
  • Emotionally supportive
  • Motivational coaching techniques
  • Personalized coaching
  • Freestyle coaching
  • Life skills coaching
  • Creative writing
  • Originality
  • Dialogue creation
  • Target audience awareness
  • Content development
  • Editing

Languages

English

Timeline

Freelance Spiritual Coach / Mental Wellness Guide

Self Employed Services
01.2023 - Current

Author & Travel Researcher

Self Employed Writer
01.2023 - Current

Early Childhood Educator Level III

Saskatoon Early Childhood Education Centre
03.2021 - Current

Nanny

Jodi and Brody Parent
03.2020 - 03.2021

Diploma - Life Coaching and Mentoring

Oxford Home Study Centre (OHSC)

Certificate - TQUK Teaching English as a Foreign Language (RQF)

Online International TEFL Academy

Course - COMM 294 Teamwork Skills

Saskatchewan Polytechnic

Course - Alive & Free Coach Launch

Alive & Free Coaching

Diploma - Early Childhood Education (AECE)

Saskatchewan Polytechnic
Shanelle Sargent