Shanelle Castaneda
Kleinburg ,ON
Summary
Licensed Automotive Service Technician with 16 years of experience in the transportation industry. Passionate about ensuring quality and consistent customer experience, satisfaction, and safety at our stations. With my extensive experience, working hands on to repair, maintain and providing preventative maintenance, I am confident that I can contribute to the teams to ensure state of good repair requirements are identified and met, & stations are kept in state of cleanliness and maintenance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facilities Team Lead (Acting)
Metrolinx
04.2024 - Current
- Supervises staff and contractors to ensure jobs are completed in a safe and timely manner
- Utilizes EAM to manage planned, corrective, and preventative maintenance work orders
- Liaises with contactors and vendors to ensure out of scope work is completed
- Demonstrates and promotes safe work environment for staff, contractors, & passengers
- Performs station inspections according to department checklist to assess facility repairs required and track all work completed through EAM
- Monitors non revenue vehicles & equipment to ensure employee’s safety through daily inspections noted through CVOR book
- Facilitate morning meeting with PUP staff to ensure daily tasks need to be completed and address any issues or concerns.
Plant Utility Person
Metrolinx
11.2017 - 04.2024
- Carried out remedial and programmed maintenance
- Prepared record for the supervisor relative to work accomplished, deficiencies noted, vehicle, equipment, and material usage by tracking all corrective & preventative work orders through EAM
- Operated and maintained vehicles, equipment and assigned tools
- Supervised the work of other contractors by checking if work was completed by Metrolinx SOP’S (standard operating procedures)
- Trained and supervised new staff by ensuring work is done safely and up to SOP standards.
Plant Service Person II
Metrolinx
03.2018 - 11.2018
- Inspects facilities for cleanliness and records deficiencies, and immediately rectifies where appropriate
- Carries out general janitorial services including replenishment of supplies; garbage and waste removal and separation, surface cleaning, using basic and specialized materials and equipment such as drivable scrubbers/sweepers, tractors, man lifts and fork lifts
- Monitors onsite facility and equipment and reports and unusual items to the supervisor and takes corrective action as appropriate
- Performs other related duties as assigned.
Furnishings Technician
West Jet Airlines
03.2016 - 03.2018
- Inspection, repair, and maintenance of aircraft interior to provide adequate comfort for passengers and cabin crew
- Diagnose, repair, and report any problems found during inspection, including root cause analysis
- Understand and comply with regulatory requirements and the requirements in West Jet manuals
- Perform mechanical and cosmetic work to cockpit, galley areas, lavatories, stowage areas and passenger seating
- Report any unsafe/unserviceable equipment and tooling to management
- Communicate any safety or operational concerns to management
- Perform other duties and tasks as requested by the shift leads and licensed AMEs.
Licensed Automotive Service Technician (310S)
Ready Honda
09.2010 - 03.2016
- Provide maintenance and support for passenger vehicles using Honda Diagnostic Systems and DIS Dealer Business System V4 (Automotive Dealership Management Software)
- Perform inspections, repairs, and quality service assurance tests
- Diagnose, repair, and verify vehicle problems and customer concerns
- Provide detailed descriptions of vehicle problems to service advisors.
Oil/lube technician
Ready Honda
06.2008 - 09.2010
- Provide express oil/lube change services
- Perform tire installs, rotations and balancing.
Automotive Detailer
Ready Honda
09.2005 - 06.2008
- Detail new and pre-owned automobiles.
Education
• Automotive Service Technician (310S) Certificate -
Centennial College
01.2010
High School Diploma -
St. Joseph Secondary School
01.2005
Skills
- Dedicated team player yet also a self-motivated leader
- Assertive, accountable, and always willing to learn
- Organized and effectively manages time
- Values customer service and integrity by helping passengers through way finding when at stations
- Able to diagnose and problem solve efficiently by communicating with team members and staff
- Able to collaborate and communicate effectively with other team members to complete both corrective and preventative maintenance work orders
- Acting team lead to provide staff coaching and development skills by using hands on training with various hand tools and EAM software management
- Proficient in use of various hand tools and electrical equipment such as drills, impact drivers, and scissor lifts
- Currently taking for classes in MXU to broaden my skills using Microsoft excel, word, and outlook
Certification
- Automotive Service Technician (310S) Certificate (#13859448)
- Commercial Vehicle Operators Registration (CVOR)
- LEAN 5S Training
- Conflict Management and De-escalation
- Incident Management – Response
- CPR Basic Life Support
- First Aid Certification
- WHMIS and MSDS Certified
Timeline
Facilities Team Lead (Acting)
Metrolinx
04.2024 - Current
Plant Service Person II
Metrolinx
03.2018 - 11.2018
Plant Utility Person
Metrolinx
11.2017 - 04.2024
Furnishings Technician
West Jet Airlines
03.2016 - 03.2018
Licensed Automotive Service Technician (310S)
Ready Honda
09.2010 - 03.2016
Oil/lube technician
Ready Honda
06.2008 - 09.2010
Automotive Detailer
Ready Honda
09.2005 - 06.2008
• Automotive Service Technician (310S) Certificate -
Centennial College
High School Diploma -
St. Joseph Secondary School
- Automotive Service Technician (310S) Certificate (#13859448)
- Commercial Vehicle Operators Registration (CVOR)
- LEAN 5S Training
- Conflict Management and De-escalation
- Incident Management – Response
- CPR Basic Life Support
- First Aid Certification
- WHMIS and MSDS Certified
Similar Profiles
Alex GangatharanAlex Gangatharan
Contract Specialist – Legal and Corporate Commercial at MetrolinxContract Specialist – Legal and Corporate Commercial at Metrolinx
Trevor JosephTrevor Joseph
Plant Serviceperson 2 at MetrolinxPlant Serviceperson 2 at Metrolinx
Kennedy NwosuKennedy Nwosu
Property Data Coodinator at MetrolinxProperty Data Coodinator at Metrolinx
Howard GaynorHoward Gaynor
Bus Driver at MetrolinxBus Driver at Metrolinx
Jon KetoJon Keto
Sales Representative at Newroads HondaSales Representative at Newroads Honda