SHANELL MITCHELL
Toronto,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
LCBO
Toronto
11.2021 - Current
- Opened and closed cash tills, responded to company emails with prominent level of organization and attention to detail
- Preformed administrative duties, receiving and processing payment; preparing daily cash settlements and bank deposits
- Collaborated with team members to share knowledge, best practises, and sale strategies, contributing to a cohesive and high-performing team environment
- Cultivated strong in-person customer relationships by actively engaging with customers, understanding their needs, and providing personalized solutions
- Participated in ongoing training programs to stay updated on product knowledge, industry trends, and sale techniques, enhancing overall team performance and individual success.
Sales Associate, Head Cashier
Forever 21
Toronto
08.2017 - 11.2019
- Maintained sales per hour, company targets, and exceeded personal sale goals, using POS system
- Promoted fashion merchandise to customers by applying up selling strategies
- Provided exceptional customer service, catering to customers fashion needs while maximizing sales volume
- As head cashier, I processed data using company technology during high demand environments
- Opened and closed cash tills, responded to company emails with elevated level of organization and attention to detail
- Customer service driven sales floor, innovatively elevated the customer experience in deadline-driven environment
- Preformed administrative duties, receiving, and processing payment, preparing daily cash settlements and bank.
Education
Office Administration Health Services -
Seneca College
Skills
- Able to adapt to different customer personalities, preferences, and situations
- Effective in prioritizing tasks and handling multiple inquiries simultaneously
- Strong abilities in prospecting, qualifying leads, negotiating, and closing deals
- Skilled in building rapport with customers to enhance customer experience and loyalty
- Proficient in handling conflicts and diffusing tense situations diplomatically
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Proficient in both verbal and written communication
- Skilled in listening attentively to customer concerns and questions
- Demonstrated ability to empathize with customers' concerns and maintain patience
- Proven track record of quickly identifying and implementing practical solutions
Timeline
Customer Service Representative
LCBO
11.2021 - Current
Sales Associate, Head Cashier
Forever 21
08.2017 - 11.2019
Office Administration Health Services -
Seneca College
Similar Profiles
Jennifer MakinJennifer Makin
Shift Leader at LCBOShift Leader at LCBO
Sintia VardehSintia Vardeh
Customer Service Representative at LCBOCustomer Service Representative at LCBO
Swarnjot KaurSwarnjot Kaur
Customer Service Representative at LCBOCustomer Service Representative at LCBO
GARIMA SINGHGARIMA SINGH
Sales Associate at LCBOSales Associate at LCBO
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar