SHANELL FRANCIS
Vacaville
Summary
Motivated professional with strong analytical and organizational skills. Proven track record in enhancing team effectiveness and achieving sales goals through the development of targeted training programs. Committed to community service and fostering positive life changes for individuals.
Overview
12
12
years of professional experience
Work History
Manager
Nation Enterprise Call Center
11.2018 - 01.2020
- Trainer, Interviewer, Led and developed sales teams, enhancing team effectiveness and achieving sales goals, created sales strategies, customer service manager
- Managed scheduling and staffing to meet customer service demands.
- Supervised daily operations of call center staff and processes.
- Developed and implemented training programs for new employees.
Manager
C & J Restaurant
09.2015 - 10.2017
- Led call center operations to enhance customer service efficiency.
- Managed team performance through regular coaching and feedback sessions.
- Developed training programs to improve staff skills and knowledge.
- Managed staff and streamlined inventory, cash handling, reporting, and daily operations.
Assistant Teacher
Little People in Training
08.2012 - 08.2014
- Assisted lead teachers in classroom management and lesson implementation.
- Developed engaging activities to enhance children's learning experiences.
- Supported children’s social and emotional development through guided interactions.
- Supported lesson preparation, managed classroom activities, and provided educational assistance to enhance student engagement.
Supervisor
Jusan Trendy Store
12.2007 - 08.2012
- Supervised daily operations and ensured smooth workflow within the retail environment.
- Managed daily operations, coordinated customer service, and organized staff scheduling to ensure smooth workflow.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and organized stockroom for efficient access to products.
Education
Associate Degree - Criminal Justice
Moneague College
Moneague, Jamaica01-2016
Business Administration Level 2 -
NLT Institution
01-2014
High School -
Ewarton High School; Marcus Garvey High School
Ewarton, JamaicaSkills
- Sales management
- Customer service excellence
- Operational management
- Team management
- Organizational skills
- Problem solving
- Team collaboration
- Communication skills
- Data protection
Community Service
- Probation Office, Supported probation officers with case documentation, filing, scheduling, and observed rehabilitation programs.
- Linstead Police Station, Assisted with clerical duties, records management, customer service, and maintained confidentiality.
Leadership Experience
- Drama Club, President
- Cheerleading Club, Vice President
- Netball Team, Member
- Track & Field, Team Manager
Coursework
- Human & Social Biology
- English
- Mathematics
- Social Studies
- Office Administration
- Electronic Document Preparation & Management
Hobbies and Interests
- Acting
- Netball
- Singing
- Writing
- Event Planning
- Counseling
Timeline
Manager
Nation Enterprise Call Center
11.2018 - 01.2020
Manager
C & J Restaurant
09.2015 - 10.2017
Assistant Teacher
Little People in Training
08.2012 - 08.2014
Supervisor
Jusan Trendy Store
12.2007 - 08.2012
Associate Degree - Criminal Justice
Moneague College
Business Administration Level 2 -
NLT Institution
High School -
Ewarton High School; Marcus Garvey High School