Shanel Hernandez Romero
Edmonton
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Client care is a priority and passion; integrating professionalism and friendliness for an overall enhanced customer experience.
Overview
14
14
years of professional experience
Work History
Clinical Esthetician and Laser Technician
Terwillegar Massage and Wellness
09.2024 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Established loyal clientele base due to exemplary services provided, resulting in increased referrals and word-of-mouth business.
- Educated clients on proper skincare techniques, leading to improved at-home maintenance and overall skin health.
- Streamlined appointment scheduling processes, ensuring maximum efficiency and client satisfaction.
- Developed strong relationships with clients by demonstrating empathy, professionalism, and genuine care in addressing their skincare needs.
Sales Floor Associate
Saje Natural Wellness
10.2022 - 03.2024
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Event Server and Coordinator
Continental Inn & Suites
12.2010 - 08.2018
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Education
Advanced Clinical Esthetics Diploma - Clinical Esthetics
European Institute of Esthetics
Edmonton, AB02-2023
High School Diploma -
Jasper Place High School
Edmonton, AB06-2016
Skills
- Hygiene and sterilization
- Pre-and Post-operative care
- Facial treatments
- Chemical peel expertise
- Anti-aging treatments
- Advanced skincare techniques
- Sensitive skin care
- Acne management
- Collagen induction therapy
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Clinical Esthetician and Laser Technician
Terwillegar Massage and Wellness
09.2024 - Current
Sales Floor Associate
Saje Natural Wellness
10.2022 - 03.2024
Event Server and Coordinator
Continental Inn & Suites
12.2010 - 08.2018
Advanced Clinical Esthetics Diploma - Clinical Esthetics
European Institute of Esthetics
High School Diploma -
Jasper Place High School
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