Shanel Hernandez Romero
Edmonton
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Client care is a priority and passion; integrating professionalism and friendliness for an overall enhanced customer experience.
Overview
14
14
years of professional experience
Work History
Clinical Esthetician and Laser Technician
Terwillegar Massage and Wellness
1735 Towne Centre Blvd
09.2024 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Established loyal clientele base due to exemplary services provided, resulting in increased referrals and word-of-mouth business.
- Educated clients on proper skincare techniques, leading to improved at-home maintenance and overall skin health.
- Streamlined appointment scheduling processes, ensuring maximum efficiency and client satisfaction.
- Developed strong relationships with clients by demonstrating empathy, professionalism, and genuine care in addressing their skincare needs.
Sales Floor Associate
Saje Natural Wellness
8882 170st
10.2022 - 03.2024
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Event Server and Coordinator
Continental Inn & Suites
16625 Stony Plain Rd
12.2010 - 08.2018
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Education
Advanced Clinical Esthetics Diploma - Clinical Esthetics
European Institute of Esthetics
Edmonton, AB02-2023
High School Diploma -
Jasper Place High School
Edmonton, AB06-2016
Skills
- Hygiene and sterilization
- Pre-and Post-operative care
- Facial treatments
- Chemical peel expertise
- Anti-aging treatments
- Advanced skincare techniques
- Sensitive skin care
- Acne management
- Collagen induction therapy
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Clinical Esthetician and Laser Technician
Terwillegar Massage and Wellness
09.2024 - Current
Sales Floor Associate
Saje Natural Wellness
10.2022 - 03.2024
Event Server and Coordinator
Continental Inn & Suites
12.2010 - 08.2018
Advanced Clinical Esthetics Diploma - Clinical Esthetics
European Institute of Esthetics
High School Diploma -
Jasper Place High School