Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Shaneka Angus

Hawkesbury,Canada

Summary

Accomplished Retail Manager with over 15 years of experience leading high-performing teams and driving sales in fast-paced retail environments. Proven track record in optimizing store operations, merchandising, inventory management, and customer satisfaction. Adept at staff recruitment, training, and retention, fostering a motivated and productive workforce. Highly skilled in strategic planning, budget management, and delivering results that consistently exceed targets. Proficient in using retail management software and tools like Ceridian Dayforce and MS Office to streamline processes and improve efficiency. A dynamic leader, committed to cultivating strong customer relationships and delivering an exceptional shopping experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

La Vie en Rose
Ottawa, ON
02.2020 - Current
  • Operations Supervision: Oversaw all aspects of store operations, including opening and closing procedures, loss prevention strategies, inventory management, and employee scheduling to ensure smooth daily functioning.
  • Collaborative Recruitment Efforts: Partnered with the management team to coordinate phone interviews, in-person meetings, and implement comprehensive new employee orientations.
  • Talent Acquisition: Screened and interviewed candidates, negotiating offers with selected applicants while independently sourcing top talent for various positions.
  • Staff Development: Assessed team capabilities, identified skills gaps, and designed targeted training programs to enhance employee performance and career growth.
  • Performance Management: Created and administered semi-annual performance reviews for a team of 21 employees, providing constructive feedback and setting development goals.
  • Positive Work Environment: Cultivated a supportive atmosphere by actively working alongside employees, leading by example, and promoting strong work ethics and open communication.
  • Payroll Management: Authorized payroll processes, adjusted employee timecards, approved vacation/personal hours, and confirmed bi-weekly payroll accuracy.
  • Performance Analysis: Analyzed weekly reports with key performance indicators (KPIs) to identify opportunities for increased sales and productivity, implementing strategies for continuous improvement.

Registered Practical Nurse

Bruyere Continuing Care
Ottawa, ON
07.2014 - 01.2019
  • Comprehensive Care Management: Assessed, planned, implemented, and evaluated nursing care for assigned clients, ensuring individualized and holistic approaches to patient needs.
  • Physical Assessment & Monitoring: Conducted thorough physical assessments and continuously monitored clients' respiratory, circulatory, and neurological status to detect any changes in condition.
  • Intervention & Reporting: Monitored symptoms, applied appropriate nursing interventions, and promptly reported changes in clients’ conditions to the healthcare team.
  • Support with Activities of Daily Living (ADLs): Assisted clients with all activities of daily living, including bathing, toileting, dressing, mobility, and feeding, promoting dignity and independence.
  • Pain Management & Comfort Care: Implemented effective pain management strategies and provided comfort care to enhance the quality of life for clients.
  • Medication Administration: Safely administered oral, subcutaneous, and intramuscular medications, adhering to best practices and safety protocols.
  • Documentation & Record Keeping: Recorded clients' medical information and vital signs accurately and comprehensively, ensuring continuity of care and legal compliance.
  • Wound Care Management: Maintained a sterile field and applied dressings to manage wounds effectively and prevent infection.
  • Patient & Family Education: Provided essential education to patients and families regarding care plans, treatments, and health management as needed.
  • Confidentiality & Professionalism: Upheld strict confidentiality and professionalism while interacting with clients and their families, fostering trust and rapport.

Cashier/Sales Associate

Joshua Perets Inc.
Ottawa, ON
07.2012 - 01.2015
  • Customer Consultation: Advised customers on purchases and promotions, delivering high-quality client service to enhance the overall shopping experience.
  • Client Profile Creation: Collected and maintained client data at the time of purchase to create detailed client profiles, facilitating personalized service and follow-up.
  • Training & Development: Assisted in training new cashiers and client service representatives, ensuring they understood company policies and provided exceptional service.
  • Inquiry Resolution & Problem Solving: Addressed client inquiries and resolved issues efficiently, providing detailed information about new products and services.
  • Merchandising: Responsible for remerchandising the junior and ladies' collections in accordance with visual changes from head office, ensuring product displays were appealing and aligned with brand standards.

Store Manager/Associate Manager

Groupe Dynamite
Ottawa, ON
04.2010 - 10.2011
  • Team Supervision: Oversaw the supervision of fifteen staff members, ensuring that all sales and service objectives were consistently met.
  • Recruitment & Training: Led the recruitment and training of client service representatives in alignment with store standards, fostering a knowledgeable and efficient team.
  • Market Research Initiatives: Initiated market research surveys among the client base to gather feedback on service quality and identify areas for improvement in after-sales service.
  • Service Excellence: Developed a reputation for providing prompt and efficient service with a strong focus on accuracy and customer satisfaction.
  • Employee Development: Created and implemented coaching programs for staff, tracking results over time to ensure continuous improvement in performance.
  • Reporting & Analysis: Prepared weekly reports for the sales team and management, analyzing performance metrics to inform decision-making.
  • Scheduling & Procedures Management: Managed employee schedules and operational procedures, ensuring optimal staffing and efficient workflows.
  • Visual Merchandising Supervision: Supervised the visual merchandiser to maintain visual standards that align with corporate guidelines, enhancing the store's overall aesthetic and customer appeal.

Education

Practical Nursing-Diploma -

Algonquin College
06.2014

Preparation for Health Sciences- Bursary program -

Algonquin College
04.2012

SME (Small and Medium Enterprise Management)- 1 year -

Algonquin College
06.2009

Skills

Core Skills:

  • Merchandising Operations: Expertise in developing and implementing effective merchandising strategies to optimize product placement and increase sales
  • Scheduling: Strong ability to create and manage efficient staff schedules, ensuring optimal coverage and productivity
  • Inventory Control: Proficient in monitoring stock levels, minimizing shrinkage, and maintaining balanced inventory to meet customer demand
  • Team Leadership: Proven leadership skills in managing, motivating, and mentoring staff to drive performance and achieve business goals
  • Time Management: Efficient in prioritizing tasks and managing time effectively to meet deadlines and business objectives

Technical Skills:

  • MS Office Suite: Proficient in Microsoft Excel, Word, and PowerPoint for reporting, documentation, and analysis
  • POS System: Experienced in operating and troubleshooting various Point-of-Sale systems to ensure smooth transactions
  • Cash Register Operations: Expertise in handling daily cash operations, balancing registers, and managing financial transactions
  • Ceridian Dayforce: Skilled in using Ceridian Dayforce for workforce management, including scheduling, payroll, and HR functions

Accomplishments

  • Over 15 Years of Management and Customer Service Experience: Extensive background in leading teams, managing operations, and delivering exceptional customer service in dynamic retail environments.
  • Organized and Task-Oriented: Strong ability to prioritize tasks, work independently, and collaborate effectively within a team to meet goals and deadlines.
  • Adaptability in Fast-Paced Environments: Proven time management skills with the ability to thrive in changing and high-pressure situations, ensuring smooth operations.
  • Forward-Thinking & Diplomatic Communication: Focused on fostering engagement and satisfaction through proactive communication and a results-oriented approach.
  • Customer-Centric Focus: Adept at building strong relationships with customers, ensuring a positive shopping experience and resolving issues efficiently.
  • Operational Expertise: Skilled in report writing, technology support, record administration, and implementing operational improvements to enhance efficiency and profitability.

Certification

  • Standard first aid course, CPR level C
  • Valid driver's licence

References

Available upon request

Timeline

Store Manager

La Vie en Rose
02.2020 - Current

Registered Practical Nurse

Bruyere Continuing Care
07.2014 - 01.2019

Cashier/Sales Associate

Joshua Perets Inc.
07.2012 - 01.2015

Store Manager/Associate Manager

Groupe Dynamite
04.2010 - 10.2011

Practical Nursing-Diploma -

Algonquin College

Preparation for Health Sciences- Bursary program -

Algonquin College

SME (Small and Medium Enterprise Management)- 1 year -

Algonquin College

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Shaneka Angus