Shaneik Bryan
Brampton,ON
Summary
Detail-oriented customer service and security professional with a background in order handling, visitor assistance, and conflict de-escalation. Maintains accurate records, manages tasks in fast-paced settings, and supports safe, positive experiences for customers, guests, and team members.
Overview
10
10
years of professional experience
Work History
Security Guard
BDG Protection Services
06.2026 - Current
- Ensured safety of patrons through proactive monitoring and intervention
- Served as a visible, approachable presence to build trust and deter disruptive behavior
- Resolved heated disputes between patrons to maintain a peaceful environment
- Provided directions and managed crowd control during peak sales events to enhance visitor experience
- Answer basic visitor inquiries
Personal Shopper
Instacart / Cornershop
Brampton, ON
11.2019 - Current
- Fulfilled customer orders accurately and efficiently, ensuring customer satisfaction
- Conducted quality checks on items prior to delivery, maintaining high standards
- Delivered orders while maintaining excellent customer service standards
- Managed time effectively to consistently meet delivery deadlines, enhancing reliability
Event Security Guard
Le Jardin Banquet Hall
Woodstock, ON
02.2019 - 04.2022
- Monitored entrances and managed guest access to help protect attendees and staff.
- Maintained safe, secure event conditions to support smooth operations.
- Responded to incidents and resolved conflicts in professional manner.
- Patrolled venue grounds and parking areas to support security coverage.
- Assisted guests and event staff to improve guest experience.
GEC Educator (Customer Support)
Lululemon Athletica
Mississauga, ON
11.2019 - 03.2021
- Provided troubleshooting assistance and order support to enhance customer satisfaction
- Managed inbound customer inquiries about online orders to ensure timely resolutions
- Guided customers on products and services to improve their understanding and usage
- Updated and verified customer information in system
Call Centre Representative
Concentrix
11.2018 - 06.2019
- Managed high-volume inbound calls, ensuring customer satisfaction through professionalism and efficiency
- Resolved customer concerns, fostering loyalty through empathy and effective problem-solving
- Maintained high service standards under pressure
- Recorded call details and updates in database systems to maintain accurate customer records
Customer Service Representative
Arvato
Kitchener, ON
09.2016 - 11.2018
- Resolved banking and card-related issues for customers
- Delivered clear, accurate information on services and rates to enhance customer understanding
- Communicated professionally with customers
- Facilitated positive customer experiences through effective support and communication
Education
Ontario Security License -
Ontario Security License
01-2019
High School Diploma -
CW Jefferys Collegiate
01-2004
Skills
- Safety Monitoring
- Incident Management
- Event Security Support
- Customer Service Excellence
- Verbal communication
- Professional Telephone Etiquette
- Conflict resolution
- Time Management & Multitasking
- Administrative skills
- Team Collaboration
- Data Entry & Computer Skills
- Microsoft Word & Excel
Timeline
Security Guard
BDG Protection Services
06.2026 - Current
Personal Shopper
Instacart / Cornershop
11.2019 - Current
GEC Educator (Customer Support)
Lululemon Athletica
11.2019 - 03.2021
Event Security Guard
Le Jardin Banquet Hall
02.2019 - 04.2022
Call Centre Representative
Concentrix
11.2018 - 06.2019
Customer Service Representative
Arvato
09.2016 - 11.2018
Ontario Security License -
Ontario Security License
High School Diploma -
CW Jefferys Collegiate