Shanecia Rose
Milton,ON
Summary
Organized with superior work ethic and team player attitude. Exceptional quality control, inspection and abilities. Commended for honesty, hard work, dependable and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
10.2022 - 06.2023
- Managed 50+ incoming phone calls daily to meet calls handled quota.
- Answered questions to provide accurate information to customers
- I handled escalated customer complaints and provided solutions
- I achieved “A” rating satisfaction scores for my calls (both inbound and outbound)
Warehouse Associate
Drake International (temp Agency)
12.2020 - 02.2021
- Position orders on conveyor belt
- Organized shipments at correct area to make loading easier for fedex drivers
- Consistently lifted materials weighing as much as 50 pounds.
General Warehouse Associate
Randstad (Temp Agency)
06.2020 - 12.2020
- Picked, packed and label merchandise to prepare shipment for customers
- Conducted cycle counts and audits to maintain accurate records
- Organized orders in correct area to be loaded for shipment.
- Consistently lifted materials weighing as much as 50 pounds.
Warehouse Associate
Wayfair
05.2018 - 11.2019
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Prepared inventory for shipment by attaching tags and labels to facilitate delivery to proper customers
- Tracked inventory, conduct cycle counts and audits and resolve issues to maintain accurate records.
- Lift up to 50lb regularly.
Education
Some College (No Degree) -
Medix College of Healthcare And Northern Trade
CanadaSome College (No Degree) -
Montego Bay Community College
Skills
- Assembly and production
- Inventory control
- Shipping and receiving
- Order picking and processing
Timeline
Customer Service Representative
Teleperformance
10.2022 - 06.2023
Warehouse Associate
Drake International (temp Agency)
12.2020 - 02.2021
General Warehouse Associate
Randstad (Temp Agency)
06.2020 - 12.2020
Warehouse Associate
Wayfair
05.2018 - 11.2019
Some College (No Degree) -
Medix College of Healthcare And Northern Trade
Some College (No Degree) -
Montego Bay Community College
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