Shane Ashley Castillo
Hamilton,ON
Summary
Seasoned customer service professional with a robust background in delivering exceptional experiences in diverse settings. With 6 years of expertise in customer centric roles, adept at building rapport, addressing inquiries, and ensuring client satisfaction.
Seeking a full-time position in the Optical field to leverage strong communication skills, attention to detail, and familiarity with Optical products and services to provide exemplary service and assist customers in finding tailored eyewear solutions.
Additionally, possess a keen interest in taking on receptionist duties for an animal clinic, bringing a compassionate approach and organizational skills to manage administrative tasks efficiently.
Eager to contribute my customer service acumen and passion for animal care to a dynamic team, ensuring top-notch service and client care in both Optical and Veterinary settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Eye Care Consultant
Specsavers Canada
09.2022 - Current
- Utilized extensive knowledge of different lens options and frame styles to help clients select best eyewear for their lifestyle and budget
- Educated clients on proper contact lens care and handling to ensure optimal eye health
- Communicated with optometrists to coordinate patient care
- Assisted in fitting and adjusting contact lenses for patients Provided education on proper eye care and hygiene
- Conducted comprehensive vision screenings for patients
Hotel Front Desk Agent
Four Points By Sheraton
12.2021 - 09.2022
- Balancing use of different computer systems/software to manage reservations, room availability, and guest information
- Handled guest complaints and escalated issues to management when necessary
- Checked guests in and out of hotel, ensuring accuracy of information and room assignments
- Answered phone calls and responded to guest inquiries, resolving any issues or concerns
- Processed payments and handled cash transactions in timely and efficient manner
Customer Engagement Leader
Petsmart Canada
03.2021 - 10.2021
- Developed and implemented customer engagement strategies to increase customer satisfaction and retention
- Monitored customer feedback and made necessary changes to improve overall customer experience
- Collaborated with crossfunctional teams to identify and address customer pain points and improve processes
- Maintained thorough knowledge of company products and services to effectively assist customers
- Managed social media accounts and created engaging content to increase online presence and engagement
Cashier/CSR
Petsmart Canada
08.2019 - 03.2021
- Processed cash, credit, and debit card transactions accurately and efficiently
- Assisted in stocking and organizing merchandise on shelves and displays
- Greeted and assisted customers in friendly and professional manner
- Maintained clean and organized work area, including checkout lanes and surrounding areas
- Upsold products and services to customers, increasing sales and revenue
Support Staff FOH
PaperCrane
06.2019 - 08.2019
- Provided exceptional customer service to all guests, ensuring a positive and welcoming experience
- Answered phone calls and responded to inquiries in a professional and timely manner
- Assisted with daily operations and tasks such as setting up and breaking down tables, restocking supplies, and maintaining cleanliness
- Collaborated with team members to ensure smooth and efficient service during busy periods
- Maintained knowledge of menu items and made recommendations to guests
Cashier
Nations Fresh Foods
10.2016 - 11.2017
- Maintained a cash drawer of $400 or more per shift
- Operated cash register and processed customer transactions accurately and efficiently
- Trained new cashiers on store policies, procedures, and customer service standards
- Handled cash, credit, and debit payments, and balanced cash drawer at the end of each shift
- Maintained a clean and organized checkout area, including stocking and replenishing merchandise
Skills
- Goal setting
- Attention to detail
- Patient advocacy
- Documentation proficiency
- Product Knowledge
- Clerical Support
- Ethical decision-making
- Adaptability and flexibility
- Organizational skills
- Time management
- Database Search and Data Entry Skills
- Team collaboration
Certification
- Smart Serve Training - YWCA September 2018
- Health & Safety - YWCA September 2018
- Globally Harmonized System Training, Formerly (WHMIS) - VPI Inc. September 2018
- Excellence in Customer Service - YWCA September 2018
- Preventing Harassment and Bullying Violence - YWCA September 2018
Timeline
Eye Care Consultant
Specsavers Canada
09.2022 - Current
Hotel Front Desk Agent
Four Points By Sheraton
12.2021 - 09.2022
Customer Engagement Leader
Petsmart Canada
03.2021 - 10.2021
Cashier/CSR
Petsmart Canada
08.2019 - 03.2021
Support Staff FOH
PaperCrane
06.2019 - 08.2019
Cashier
Nations Fresh Foods
10.2016 - 11.2017
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